Hotel Caravaggio

Great location

Staff is extremely unfriendly and unhelpful. Upon my arrival, which was late due to flight delay, I done the check in and was told to go to a lift to go to my room. Once I found the lift, which was not located at the reception, I realised it was not working, I then returned to the reception and was told to use another lift which was accessible via a stair case. I asked if anybody could help me with my luggage through the stairs, but the receptionist had no answer. Once I managed to the floor of my room a luggage helper finally appeared, he got my luggage and literally run through the corridors, after travelling all day I didn’t feel like running on his pace, it was bizarre. On the last day, after check out, I asked to book transport to the station and was told they don’t book in advance (this was a few hours prior to our departure), I had to come back half an hour earlier to request it, which I did. I have requested transport for 5 people with 5 large suitcases. Once the taxi arrived it was a small car, so I went back to the reception and asked them for help with another taxi, the unfriendly receptionist said, in a very dismissive way, that he would call another. By them we started to get late and after about 15 min I asked again and he said he could not order a taxi for us (unless I asked we would be there waiting forever). As a result, some of us plus all our luggage went into the small taxi, whose taxi driver was patiently waiting, and the others went on foot literally running to the station. Those are details that can make or break the experience you have so due to their staff and overpriced rooms, I will not stay there again and will not recommend this hotel to anyone! :(