Plaza Hotel Föhr Am Bodensee

Good service and politeness of staff

The location is too close to the road {heavy traffic}, albeit our room was silent, and far from the centre. The room was too small for three people to move well

The restaurant for dinner and breakfast was a pleasure.

The front desk staff needs some remedial training on who is important - the guest. Very unhappy.

Good housekeeping

Air conditioning did not work. Noisy. Shabby. Poorly stocked bar. Tried to charge for breakfasts we didn't have. Didn't honour promise of compensation for air conditioning.

Our main problem was the Air Conditioning. The reason I booked this hotel was because it stated it had air conditioning. The first room we were offered, the machine did not work at all. We were told they would send an engineer. Three hours later, no engineer. So down to reception, and we were given another room. Yes, the AC machine actually whirred but no cold air came out of it. After leaving it for 3-4 hours, as we were told it needed time to cool the room, the room was still stiflingly hot. Back down to reception, where we were at least given a fan. The situation was compounded by the lack of thick curtains. Flimsy yellow curtains did nothing to hold out the sun. Two nights of very unpleasant sleep. After reading some reviews, we did not attempt to eat at the hotel, but took a taxi into town. Husband thought he would go to the bar and have a drink about 10 pm. No, there's not a bar as such. I'm left puzzled as to what a German 4 star hotel should be. On our trip we had a lot of variation. I suppose its who is awarding the stars.