hom hotel + suites, Trademark Collection by Wyndham

Front Desk Representative, Amy handled all complaints with a smile, willing to do attitude making necessary changes as requested.

Unfortunately, we had to change rooms twice. The 1st room had roaches & the 2nd room had a maintenance issue whereas, when we turned on the light for the room - water started shooting out of the jets in the bathroom. Sounded like the pipes were about to burst. The staff member Amy handled both complaints graciously and moved us w/o hesitation. She sent the maintenance guys up to remedy the roach issue but they did not go in the room only walked to the door, laughed it off and left. She wrote the water pipe complaint on a log. Check out was a breeze but no receipt was offered. Clerk made a couple “clicks” and said that I was all set. I would’ve like a paper receipt or an offer . Did not know animals were permitted. Wish to have known that upfront that hotel was pet friendly. Likely would have made another choice Also, somehow thought the hotel was a new building. Was disappointed to learn that it was a remodeled older hotel. Wayyyyy overpriced stay. Should’ve received some compensation for the issues that persisted . Nothing was offered for the inconvenience although we were up at 11p at night changing rooms because of issues