Hotel New Orchid

Actually nothing...

Right from the time I boarded the cab that the hotel sent me I was having several issues with this accommodation. They charged me a premium for the vehicle that they sent me but the AC didnt work, ppl might wonder, would you need an AC for Gangtok, yes its required!!! To top it the driver was arguing with me that AC not working wasn't his problem. I had asked for a discount for the vehicle which was also not considered. Next day morning I get a notification that the hotel had decided to cancel the breakfast buffet due to the occupancy rate and i was shell shocked if any hotel would do that. Infact I read the reviews and chose this place as the breakfast was one of the highlight. During check out, they wanted me to pay by cash for the transport , when i had clearly mentioned earlier that this is a business trip and i will be paying only by card. After a lot of argument the lady at the desk agreed for the card payment but refused to provide the bill for the transport as there was no one at the transport desk and this was 10 AM I had to literally quarrel to get the bill and at last she gave me the bill. During the entire 2 days of my stay i was asking for the manager to talk with me and i couldnt get hold of him till date. His phone wasnt reachable and even out of courtesy he hasnt called me back. I wonder how they even survice with such service.