Fraser Suites Geneva

The location is the best in town. Staff are very friendly and helpful Rooms are larger than what I’m expecting Comfortable beds. Very sutible for families but not with more than a child.

- You need to serve your self on several services “e.g water to buy it from vending machine, luggage need to be carried on by your self, hotel don’t have laundry you need to clean it your self in laundry room”, this is not that concering for me but I think it’s better for the hotel to consider providing better services for his guest - looking at the stay prices. - The hotel has charged me a huge amount by mistake in my credit card and they have cancelled the transaction after I have complained about it. This event was wierd for me as it’s the first time happened on my excperince in booking.com, but the good thing here that they have apologized for the mistake and act very fast to fix it .

The location The interior - two massive screens Air conditioned Modern

The fact that they charge 80CHF per night for a child’s occupancy wasn’t justified to be honest. Whether u ask for an extra bed or not, they charge 80CHF anyways! The extra bed wasnt comfortable at all, even for a child. The parking is way too expensive. Maybe you should consider having more than 20% discount at mont blanc parking or have your own parking at a cheaper rate. Finally, on the day I arrived, no one helped me with luggage. I specifically asked for help. While checking out, the gentlemen offered help, and I gladly accepted. When booking they insisted on knowing my kids gender. Not sure why though! Oh yea, last night they changed their wifi password. A good gesture would be to inform your guests by sending a note to their rooms instead of us finding out on our own.! Will I stay there again? Maybe, if they reconsider their child policy.

Spacious well equipped suite. Perfect location. Quaint but well equipped gym.

Location is excellent, close to many attractions, shopping, dining and transportation. The suites themselves are exactly as they appear online – clean, modern and well-appointed. We requested a “quiet room” and it was indeed that. Would recommend requesting this option for those concerned about potential noise from the street (trams, restaurants, people in the Place de la Fusterie). Very helpful to have free laundry facilities during our week-long stay and even better that the machines dispense the detergent so there’s no need to purchase that separately. Also appreciated the free wifi. Staff was always courteous. Even though they speak English, it was encouraging to be told that my French was very good (I’m shy to speak with strangers) when I attempted to communicate en français.

For the kitchen, it would have been helpful to have more than one dishwasher pod, since we were staying multiple nights. Odd that the staff did not replenish or notice the need to replenish it when they came to clean. Also odd was the perhaps over-enthusiasm of one cleaning staff member who happily knocked on the door and asked if we wanted our room cleaned despite a “do not disturb” sign hanging on the door handle. Guest slippers and robes were a nice touch but while they (the robes) were clean, they were also clearly well-worn with dangling threads which diminishes the luxury of having them at all. Otherwise, a very good stay.