Hotel Diplomate

Central location

I arrived at 00.30 and the night staff was very helpful and kind. I was given a room that had blinds you could not pull down so I was awake at 5.30 am. The next morning I had meetings in town so I checked out at 8.45 am and left my luggage at the hotel. When I returned after 2 hours and asked if I could use the toilette I was told there was no toilet on the ground floor, only in the rooms. When I asked what hotel clients already checked out were supposed to do if they needed one I was told that they should go somewhere else. I told the guy at the reception that I found this to be very strange and he simply shrugged. When I came back after lunch to retrieve my luggage I discovered that there was in fact a toilet in the basement for hotel clients only he told me later. When I confronted the staff at the reception he pretended not to know that I was a client who had checked out the very same morning and told me that he had strict instructions from the hotel director not to let anyone other than hotel guests use the toilet in the basement. Not once did he ask me ’are you a Hotel guest’ something he should have done immediately if he knew how to do his job properly. He lied to my face three times and this is unacceptable. Most establishments in Gva will let you use their toilets even if you are not a client per se. I have lived in this town for many years and not once have I been treated this way.

The location of the hotel was good, and easy to get to, the breakfast was great and the breakfast room was clean and tidy.

*We booked room with a large bed but instead we got 2 singles that were different levels and were moving around. We asked to fix that problem and hotel staff promised to fix it next day or give us different room with 1 large bed. That neve happened and next hotel staff member sad that he didn't know about this issue. * we were given dirty towels and very dated linen. First day I noticed some stains on the towel and second day I had someone's hair on new clean towels.