Rainbow Paradise Beach Resort

The design and location of this hotel is impressive, even spectacular. The deluxe rooms above the 20th floor are amazing. When it comes to the service, food, operations of the hotel however; things start going downhill but despite this I would stay at the hotel again.

Some of the food served was noticeably average and some of the staff had been poorly trained.

In all honesty, this hotel was very disappointing. I went looking for beauty and relaxation. I discovered a filthy room (which smelt of smoke, despite booking a non-smoking room), the staff responded very poorly to complaints. I ended up going to the hotel next door (Flamingo Hotel) for a massage rather than use hotel facilities. The breakfast was poor and all the hotel shops remained closed during my stay (flamingo hotel shops were open next door). The hotel was outdated and shabby. Staff response to my comment that I would be posting this information on-line was 'it does not matter to us'!!!

My advice - stay somewhere else. Hotel next door (Flamino Hotel) has been newly renovated and was nice. But, the area was very quiet (to the point of being dull). Few things to see. I would advise people to stay in a different area when visiting Penang.

It was a pleasant stay....wonderful staff...i will come back for sure.....

I was charged for the first day even when my flight was delayed by one day