Sunway Hotel Georgetown Penang

Location of the hotel.

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Value for money

Badly in need of refurbishment,especially the bathroom,this could be achieved at a very cheap cost Breakfast area too small and not enough staff to cope with a rush

The price for the room was ok. The service was good and the breakfast buffet offered a variety of choices for Malays, Indians, Chinese and Western customers.

Breakfast buffet - in general very nice, but the served coffee was very "American" and some additional Italian/French coffee, Malaysian coffee and other drinks such as soybean milk and hot chocolate for breakfast would be great.

Welcome drink at the lobby was excellent service for the customers..

Frequent checks on the toilet maintenance will be appreciated due to faulty or blocked toilet cistern..

Reception service was very efficient.

Restaurant service was not ok. This is common problem as young employee these days were not being train to give 'priority' to guests, take note of their request and be observant what and who need to be attended. No basic courtesy with smile and greeting. I guess hotelier need to constantly address to this issue to make the guest feel very welcome.

it closed to many food stalls

1. the staff check-in counter are not willing to give us the king size bed room which we have reserved and confirmed in 4 days before. finally, they gave us after we hv "told" them again and again 2. as we had to catch early flight, we hv told them to prepare the breakfast boxes to us instead the bf buffet, they promised but finally when we check-out at 6am, we could not get our breakfast boxes

Street Hawker food (that's what penang is famous for) was very easily available - it was just down the road.