The Anya Hotel, Gurgaon, a Member of Design Hotels'

Location near to my work place

Dirty and dark and smelly rooms and entry main is also very complex and very unorganised

very heavy smelling in near the room

The breakfast was good.

The room we were allocated on check-in was absolutely filthy. General wear and tear I can accept and I'm normally pretty laid back about this sort of thing, but food stains on the bed covers, hair on the bed, stains on the pillows and yellow mould on the inside of the curtains? No thank you. We asked straight away to be moved, but the second room was as disgusting with the same issues and a very damp smell. After giving the staff a couple of hours to sort it out, the room we were finally given was much cleaner and very comfortable for the duration of our stay. This is a Marriott Bonvoy property but honestly, the standard of cleanliness in those first two rooms was so low that I'm not sure how they can give them to people with a straight face. Staff were helpful in sorting the room issues out, but the check-out process just involved one staff member shouting over to us while the previous guest was still sat at the desk.

Deposit money went out from my account. I complained but nothing is done yet. Very disappointed