A&o Hamburg Hauptbahnhof

Fine location, clean, friendly staff.

Was not aware of the additional payment for bedsheets.

The location is fine, at two steps from the train station and near some beautiful state-of-art architectures like the Chilehaus. Not the best place if one is looking for restaurants and food although. Location compensates for the chaos that reigns in the hotel with groups of young people running and yelling all the time and the not really cleanness of the room. Good thing: after some issue with the reservation/cancellation policy everything was fixed in a good manner by the management with the help of booking.com which we are thankful; for.. Hotel has a bar service were it is possible to get late nigh snacks and an espresso machine where one can have a wake-up coffee in the morning.

One member of the staff was smiling, but many of them looked blasé. The room are not very clean (but not the worse, it is livable). We add a very noisy room giving on the boulevard and an horde of teenagers running and yelling on our floor without real supervision. But for the cost of the room that was perhaps understandable. The staff should be trained to be more helpful. They had issue to call for taxi and could not inform us about the best hospital to go with a sick child, thus we were sent to the bad institution. while having an emergency. This being said, certainly one of the best option for groups of young people and students, perhaps not for families.