Hotel Residence am Hauptbahnhof

I liked the location, a few minutes walk to the Central Station and to the Museum für Kunst und Gewerbe, it was perfect for my needs. However, on the same street I spotted at least four other hotels. The personell was nice, even if not extremely helpful (see below), but there were good vibes coming from them. The heating in my room was working (very important).

The hotel indeed writes in the description that the elevator is available only from the second floor, but: 1. That is where the rooms start and 2. until the second floor there are a lot of very steep stairs. I had a big and heavy luggage and the receptionist did not ask whether he could assist me. I think they should assist everyone with the luggage in this case. I consider those stairs very dangerous, especially while going down, with luggage. My room and my bathroom looked quite clean, until I discovered that they did not bother to clean the toilet seat properly. On the towel there were a few traces of shaved hair (see in the pictures). The bed mattress is probably from another century. Breakfast was very poor in quality, especially considering that it costs extra (almost 8 EUR). I would definitely not recommend booking breakfast as well, as on that very street there are enough alternatives available for way better quality and price.

You have to walk first floor with your luggages before using the lift. Walking around the hotel is so confusing