Zhejiang International Hotel

Friendliness of staff. Well priced including the food prices. High level of comfort and very clean rooms.

The checking out process: On arrival I was asked to pay for the two nights upfront which i did using my debit card. However, i did not check the actual amount on the slip. When checking out I found out that I had paid 2500 RMB deposit. My bill was only 1813 RMB and I paid again using my debit card as I was the told the difference of 687 RMB would be refunded to my debit card. However, the desk person then also told me differently that the 2500 RMB would be cancelled and he tore up the slip of the 2500 RMB. At the moment 10 days later I still have paid 2500 RMB. I have taken this up with the hotel.

Kindness and effectiveness of the personel, cleanliness of the hotel, free internet. This hotel is probably the best hotel I visited in China.

Big breakfast, big rooms. Excellent quality of the services

The staff doesn't speak english very well, and this is bad for a luxury hotel like this one