The Regency Hotel Hatyai

Did not try the breakfast as it does not seem attractive.

first, I had to pay a BHT 1000 cash as deposit as they want to retain the passports of the occupants. I am not sure but I did tell them that they can charge that to my credit card which is already used to pay for the two rooms. It is always a standard practice anywhere I go where the hotel will make a certain charge. Retaining the passports is both inconvenient to me in case I get checked by the Thai authorities when walking in the streets and also illegal for a non government authority to hold passports of their guest. If the passports are lost or damaged, the hotel will just apologize without any recourse to me. In addition , the receptionist was curt and discourteous. She even stapled the embarkation card to my passport without asking and again this is tantamount to defacing my passport as the staple creates holes when they are removed and there is risk of tear when removing the staples.

Only thing that pleased me is location n nothing else!!!

The hotel applies super high creditcard extra mark up rate of 5% (be careful it is printed in extra small font size on creditcard receipt which you might not be able to notice it when they ask u to sign!) and did not inform me such extra charge is incurred. It also use its own conversion rate even i have told them to charge only in Thai Baht (they said it will charged in thai baht but it actually converted to my country currency still!!! It was not converted by my card issuer). I felt i have been cheated and not treated fairly. Is this a 4star hotel? Bad wifi in the room, TV not functioning in my entire stay until i didnt even bother to complain, door key hard to open the door even tried by their own staff...and one thing really "impressed me" was first morning has no cold water during my bathing and forced us to take shower n washing hand using super hot water from tap! In fact the othervroom.experienced same problem! Complained to reception through phone and no action. Finally wr gave up n complsin to front desk. The next day morning it was the other way with no hot water from tap but only cold water! Travellers please be aware and before your booking. There are plenty of other hotels available in surrounding area too. I have been travelling for many years and never experienced n seen something like this! Really amazed! Thailand n Songkla tourism authority please take note n necessary action on this kind of service.