Quality Hotel Star Inn Premium Heidelberg

We booked an apartment so the size of the suite was sufficient with a nice kitchenette and a living room. The amenities in the kitchen were scarce but sufficient for our one night stay. Just be careful that location of the elevators to the apartments are a bit tricky to find. They are not the same ones that lead to the hotel rooms.

First of all, the staff at the front desk were not at all friendly and I don't understand why they had chosen to work in the hospitality business. They were borderline rude and lack of any kind of smiles. We checked in kind of late at around 9pm, from a long 4-hour drive from Munich, so you could understand our frustration when we found that the room given to us has no blanket on the bed! The bed was ruffled up and wasn't properly made at all. There isn't a phone to call down to the front desk so we had to physically make it all the way down to tell them. Another guy other than the frigid face guy told us he had pulled the blanket from the bed earlier to give to the other guest and housekeeping had forgotten to put the blanket back on. That's just totally absurd. But since we had already put our luggage in the room and too exhausted to move anywhere else we just asked him to bring us back with a blanket. I showed the rude receptionist what he had done and he wasn't apologetic at all. I am still so angry thinking about it. Is this the way how guests are treated in Germany?