Khách sạn ở Heringsdorf nằm gần Villa Achtereck

Ưu điểm: Everything starting with arrival tii the departure. Special thanks to the staff.

Ưu điểm: excellent location. very pleasant staff. all facilities and needs were met. I will definately come back.

Khuyết điểm: Was very disappointed that i was not told the masseuse was a man and not a woman that i did request.

Ưu điểm: the hotel was very good, especially the breakfast.

Ưu điểm: The Grand Hotel ist located close to the Baltic Sea, a beautiful place with a nice view, nice walking possibilities. Very good breakfast-buffet and service. We are used to Steigenberger Hotels and we stayed with quite a lot of them - we would rate this hotel as one of the best of the Steigenberger Hotels. Our Suite was beautiful (the sofa should be changed) and the housekeeping service was excellent! We can recommend this hotel!

Khuyết điểm: We stayed for six nights - we had no welcome-drink - no Manager's cocktail - no fruits or welcome gift in the room! Strange.. We booked a 2 room Deluxe Suite with fire-place, 711. From our (hotel) building we had to leave the building to get to the SPA, there is no direct way, except you want to walk through the parking garage in your bathrobe. But you can use the changing-room. We had Dinner every evening at the hotel - à la carte - everything was fine, except the unfriendly headwaiter at the buffet evening on Friday.

Ưu điểm: Location is perfect. Hotel is compact. Reception is friendly

Khuyết điểm: Staff is not providing the right info. It depends who is serving. House keeping is not able to speak or understand good German or English. Room was not clean. We had so many flies and bees were death or half death. Evening bufe is poor and service in breakfast and dinner not well

Ưu điểm: Location is excellent, rooms are spacious and clean. Swimming pools are well heated. Breakfast and restaurants onsite are good apart waterfront

Khuyết điểm: Waterfront bar does not keep the same level like other onsite restaurants. WIFI signal was not available in one of the bedrooms while in another one was falling. Checkout took too much time and payment confirmation was not saved, likely I had paper confirmation with me.

Ưu điểm: perfect location close to the beach

Khuyết điểm: drinks a little bit to expensive

Ưu điểm: Excellent breakfast, great location, great spa

Ưu điểm: - Room was nice and comfortable - Excellent Spa and great 20m outdoor pool - Very good breakfast indoor and on a beautiful outdoor terrace - Excellent, kind and helpful front desk personnel

Khuyết điểm: - Room cleaning was a bit of a lottery in terms of the amenities each day: Something, either shower gel, shampoo or soap was always missing - Some of the staff working on the breakfast buffet were very young and not well trained school kids probably helping out over summer - The orange juice at the buffet is not fresh, but a kind of mix between freshly squeezed and packaged orange juice - Room service menu was very small and a weird composition missing all basics e.g. for families preferring to dine inroom. Other than that it was obscenely expensive and on top comes a €10 “service fee”. This easily adds up to €34 for one single Cesar Salad...

Ưu điểm: - excellent breakfast, rich choice and a tasty selection of local and international food - very nice, spatious rooms with balcony - extremely good SPA and relaxation area, incl. swimming pool

Khuyết điểm: - the general service level was good, but not exceptional; - for a 5* you would expect staff to go out of their way to make your stay as pleasant as possible; - on the arrival day we wanted to have dinner at 21 h 20 and were told that the kitchen closes at 21 h 30 - I fully understand that the kitchen closes at a certain moment, but I would have expected that they make at least an offer (e.g. we cannot cook the 5-course menue for you anymore, but we can make you this or that) - instead they simply referred to room service (which was not tasty at all and included an additional fee) - same for SPA and sauna: when reserving on booking.com, no indication that the sauna area is textile-free; I have no problem with that, but since SPA is a key selling argument of the hotel, it should be mentioned in the policies, or it should have textile-free and non-textile-free hours

Ưu điểm: the location of the hotel was good, close to beach and a short walk to pier. there was a nice pool area the almost no one was using but not all saunas were turned on. breakfast is till 13:00 so that is a very good idea if one like to sleep longer. the staff (who was polish) once noticed we were polish were very friendly and warm. nice that the staff diceded to change our room after we were given one that was a bit different from what you see on booking.com but even the new room was not the same but still a bit better from the first one. nice touch in check in with the welcome drink but takes way too long. If you can pick Steigenberger Grandhotel and Spa!

Khuyết điểm: actually there is a bunch of things that I did not like: 1- check in very long, also the fron office staff took us for kinda idiots, was close to what I would call arogant, and I think that because we were not german kinda treated us like we dont really care nor we know anything and made us feel as if we dont really fit into this so called super high class hotel that it is not 2- the rooms - not what is pictured on booking, ofcourse they only have a few renovated rooms that are already sold out so they give you what is left 3- rooms are old fashined and are spread out in different buildings meaning that to get from point A to B you do sometimes have to go outside 4- the hotel is not spotless clean but I guess it is in good condition 5- brekfast buffet was long time open - super plus- but the choice was not great, there was a live cooking station and that was also nice but if you order be prepared that no one will bring it to you and you have to wait or come pick it up, if not, it is just left on the station and gets cold. 6- sauna and so called spa area is not open in the morning or in the evening, in the morning you can swim but sauna is closed, in the evening you can swim and use some saunas (others are not turned on) but you can not get a massage, why post info that the spa center is open till 22:00? the pool is open till 22:00 not the spa! 7- the bar is open in the evening but most of the time you have to walk around to find the bartender as she/he is always not where she/he should be - behind the bar! maybe they trust gusts to have a self-service why not, would sure be quicker than waiting 25min for someone to show up and make you a drink. 8- some staff is nice, others really need to get a quick reminder of the hospitality branch of work they do - please dont think that just because we are young and have a chilled out look, it is ok for you to be arogant - its not.

Ưu điểm: Super friendly and helpful stuff, breakfast till 13:00-many choices and great quality of food, also the restaurant was great, we had fish and wild Gulasch. small spa but sweet and enough to relax. Top Location!

Khuyết điểm: the view out to the parking place was not good and one style of the room was a bit old fashion but we could chances the room, and it was amazing. The new room was more the style I like.

Khuyết điểm: Employees give misleading information. I could not come because of illness and they misled me and would not give a solution

Ưu điểm: Staff were very friendly. We enjoyed a nice welcome drink when we arrived and received a quick tour from one of the staff members which was very helpful. I also enjoyed the pre-stocked (free) minibar and the late breakfast. The spa area was also fine.

Khuyết điểm: There were a few things: - we didn't really understand the point of serving breakfast until 1pm if housekeeping is going to knock on the door at 9am to disturb your lying in. The staff were also really quite loud starting around 9am which, again, is very early on the weekend when you're just trying to relax. - our room (122) was right next to / above some staff entrance and it was often quite noisy and smoky, meaning we couldn't open the windows to cool down our too-warm room. - the walls were paper thin and we heard our neighbor's every cough. - the pool / sauna area is quite small so we had to wait for deck chairs to open up during busy time (late afternoon -- emptied out around 5:30pm).

Ưu điểm: Breakfest

Khuyết điểm: Weather

Ưu điểm: The breakfast was excellent. The bed was comfy. And the beach was only a few footsteps away. Beautiful place! Perfect for families!

Ưu điểm: Staff was very ver friendly and very kind to show us around at our arrival.

Ưu điểm: Good breakfast and friendly staff.

Khuyết điểm: The bed was too soft.

Ưu điểm: Very friendly and helpful staff. Great location and a gorgeous restaurant/breakfast area. Great spa area with a large pool and several saunas. Rooms have individually adjustable heating and bathrooms have underfloor heating.

Khuyết điểm: The beds were too soft for our liking. Everything was clean but there was some wear and tear that should be sorted out to uphold a high standard.

Ưu điểm: The staff is really friendly; the hotel is beautiful, clean and comfortable; the breakfast was delicious; the sauna and spa was great. The whole experience was amazing!

Khuyết điểm: The only thing I can think of is that we had 2 single mattresses put together instead of a double mattress. But the bed was comfortable anyway.

Ưu điểm: Great place

Khuyết điểm: There was no fitness available

Ưu điểm: The town is really nice, hotel right by the beach, even if you end up in the family room building it’s just a few meter away. Lots of restaurants around (Italian and German mainly), few shops if you need something. Beach is very big, with perfect white sand and those German adorable baskets. Pool was a big hit with my children, we actually spend most of our time there.

Khuyết điểm: No air conditioning and we were top floor, right under metal roof. The afternoons and nights were unbearable if the temperature went higher than 24C. Only 5 rooms in the entire hotel have ac.

Ưu điểm: There is a spa under the hotel

Khuyết điểm: Nobody of the staff speaks English

Ưu điểm: The breakfast , wonderful one, Till 12:00 am : excellent !

Khuyết điểm: The children are very noisy : should do something

Ưu điểm: Staff was amazing, food variety & preparation above par, location and very pet friendly. They even took our dogs needs into consideration & cared whether he was also enjoying the visit. The spa area & massages are the best we have experienced.

Ưu điểm: Very very friendly staff, especially those from Poland. But just everybody. Super clean, super friendly. Super Spa!

Khuyết điểm: -

Ưu điểm: Breakfast was really great.

Khuyết điểm: Unbelievable, but this 5-star Hotel has no wifi! Our occupation requires sharing work with leisure, so it was the big problem for us. The staff at the reception couldn't do anything about our complaints. We have had the impression this is a typical situation. We talked to the Hotel Manager who did not find a way to deal with this situation. In the list of facilities, there is information: "WiFi is available in all areas and is free of charge". It wasn't.

Ưu điểm: The location , the staff was very welcoming and helpful

Khuyết điểm: The room had no view despite the “with view” publicity when booking

Ưu điểm: Food was excellent and location was fantastic. Nice terrace next to the beach for sitting out and good food service from the staff. Underground parking was excellent.

Khuyết điểm: Reception staff were miserable and rude. Check in of our group was chaotic and rooms were not allocated correctly based on what we booked. For the high price we paid for the rooms, although they were big, we expected air conditioning as it was boiling hot and the hotel needs refurbishment all round when you are paying top whack.

Ưu điểm: Excellent location near the beach, very nice restaurant.

Khuyết điểm: For the price room was fairly basic and needs updating, very kitschy decoration.

Ưu điểm: First off, the location is perfect. Not only are you a couple of steps from the beach, but you're also super close from where everyone gets together at night to have a drink, listen to live music and have a nice chat. The hotel itself is very clean, elegant and it has a milion things to do (sauna, winter garden, summer garden, pool, a bar with live music, restaurant, etc). Our room was very spacious, the bathroom was tidy and we had a beautiful terrace overlooking the sea. The bed was very comfortable, and I specially liked that you can choose from different styles of pillows according to your needs. Last but not least, the staff is amazing. My husband told them that we were going to celebrate our 2nd wedding anniversary and they went out their way to make this long weekend extra special. First, they upgraded our room totally for free, then they reserved and decorated a table at breakfast on our special day, and they gave us 2 glasses of champagne to cheer. Finally, they left a huge arrangement of red roses, pralines and a very nice card in our room, that we found when we came back from the beach. I really wish we could've stayed longer. I loved this hotel and we will be coming back soon!!

Khuyết điểm: There's nothing I didn't like about this hotel. Everything is beautiful, clean and the staff is great!

Khuyết điểm: The hotel is remaining in the last century. Concept, style, furniture etc need a major overhaul. No views for breakfast in such a location is a joke...

Ưu điểm: We had a wonderful view of the Baltic Sea. The staff was generally friendly. The room was clean and relatively big. Good, knowledgeable barkeep. Gorgeous roof terrace and winter garden; both relatively unused, thus quiet.

Khuyết điểm: I guess our biggest complaint is value for money. We spent 15 nights in the hotel and essentially paid €4,000 for bed & breakfast. That is too much! The steam bath had steam coming out right underneath your legs (no way to move as very, very small); The hotel makes far too litte use of the fantastic view - the hotel restaurant is literally in a pit, which has a glass roof, but completely inside; no possibility of eating dinner with a view ("summer garden" with view only open for lunch). Will probably not be back.

Ưu điểm: The sea view is good. Very close to beach and very quiet.

Khuyết điểm: The hotel is a mix of styles but the overall feeling was it is stuck in the 80’s. The layout of hotel is also a bit of a maze with lots of stairs and elevators. The elevators are pretty slow and as everyone uses them it can take a bit of time. Really frustrating especially when only wanting to go up or down 1 or 2 floors. The stair cases are not very well signposted. The rooftop terrace and swimming pool are great and a real feature, more modern than rest of hotel however warning! Do not go barefoot. 2 of our children ended up with small pieces of wood from the pool decking area in their feet!!

Ưu điểm: Great hotel in wonderful location would definitely stay there again. Superb location close to the waterfront, room was good size and well appointed. Having toured the Baltic over a period of 6 nights, this was by far the best we stayed at.

Ưu điểm: all was so good, ill do it again.

Khuyết điểm: the room volume

Ưu điểm: Location is very convenient. Staff in the restaurant was very friendly.

Khuyết điểm: The hotel does not offer the expected value for money. For that room rate I had expected more (e.g. air-conditioned rooms, better rooms, better mattress (the mattress really was not good),...). The staff during check-out was quite unfriendly (at check-in another person was on duty - this was OK, but check-out was not good).

Khuyết điểm: Decoration of hotel was just too much!!

Ưu điểm: Distance from beech.. Buffet ok .. Staff friendlly .

Khuyết điểm: Double bed was very crap.. One double bed for mariage...and was two single materatze..all the time get aut and maked big loch between...We couldent sleep together .. Swimmingpool this ist one big Joke ..very small.. Parking cost 15 euro per day ..