Steigenberger Grandhotel And Spa

excellent location. very pleasant staff. all facilities and needs were met. I will definately come back.

the hotel was very good, especially the breakfast.

- excellent breakfast, rich choice and a tasty selection of local and international food - very nice, spatious rooms with balcony - extremely good SPA and relaxation area, incl. swimming pool

- the general service level was good, but not exceptional; - for a 5* you would expect staff to go out of their way to make your stay as pleasant as possible; - on the arrival day we wanted to have dinner at 21 h 20 and were told that the kitchen closes at 21 h 30 - I fully understand that the kitchen closes at a certain moment, but I would have expected that they make at least an offer (e.g. we cannot cook the 5-course menue for you anymore, but we can make you this or that) - instead they simply referred to room service (which was not tasty at all and included an additional fee) - same for SPA and sauna: when reserving on booking.com, no indication that the sauna area is textile-free; I have no problem with that, but since SPA is a key selling argument of the hotel, it should be mentioned in the policies, or it should have textile-free and non-textile-free hours

Location is excellent, rooms are spacious and clean. Swimming pools are well heated. Breakfast and restaurants onsite are good apart waterfront

Waterfront bar does not keep the same level like other onsite restaurants. WIFI signal was not available in one of the bedrooms while in another one was falling. Checkout took too much time and payment confirmation was not saved, likely I had paper confirmation with me.