Ala Moana Hotel By Lsi Resorts

We were not offered any breakfast. The hotel was nice. We enjoyed the lobby (Starbucks, stores) and the pool. Parking at the mall and the skybridge was convenient for my sister who lives in Honolulu.

We had no air conditioning for the first 2 nights. We called to address this about 30 minutes after arriving from our 13 hour trip. We were told it would be fixed the next morning. No one was able to make it that day, so it was fixed the following morning. We received an email enroute to Hawaii that explained that our rate did not include housekeeping. The fact that housekeeping was not included should have been clearly explained upon booking. I did not understand how that would work. It was explained on a hard -copy in our room. Until that time I was a bit upset about trying to make a cheap hotel towel work for an entire week. After the air was fixed LSI did inform us that we would receive complimentary daily housekeeping as a way to apologize for the inconvenience. This was nice and appropriate, however, they did not show up on July 13,2019 ( 2 days prior to our departure date). There was a mentally ill man who stood outside our balcony (23 stories down) every evening and late into the night screaming obscenities. Except for once, when someone called the police, and they came, and he left until the next evening. The room was basically dirty upon our arrival, smears on the painted wall and dust accumulated on the walls near the ceiling. The kind of things that should be taken care of between guests.

Nothing - confirmation number from kayak not processes by Lsi, no reservation upon arrival . Had to book my own room with the hotel at twice the price.

Not using or recommending Lsi resorts to friends

Cleanliness of room turned me off to how LSI runs their business. Left over food wrapper from previous occupants, debris on tile floor, hair in sink, and filthy light switches and telephone. I was charged the full amount of my stay $500+ even though I was not happy with the room. I offered to pay a cancellation fee but was told by customer service that my credit card had been charged for the whole stay and no refund.

The Ala Moana is a fine facility. Lsi stinks.

Lsi will tell you only after your cancellation that you need to pay to have the room cleaned. After checking in, I found the bathroom sink and tub untouched from the last occupants.

The pool was great, so were the Bell hops, locations was as expected if not a little better

The room was below the level I would expect cleanliness was terrible: there were hairs on the sink, floor and in the ceiling the room was very noisy from outside so we could not have the window open at night and the air conditioning kept switching off at night. there was no facility to boil water for a cup of tea, only one full size pillow, one cup and no plates or cutlery. Not even a corkscrew to open a bottle of wine... And not enough towels for our stay. The actual maintenance of the room had clearly been let go as well Would never use LSI again this was clearly a mistake as i was not fully aware that we were booking separately from the Hotel this meant they any issues we had to call an external number to talk to a representative instead of asking housekeeping or reception.