Extended Stay America Houston - Westchase - Richmond

nothing

Had a reservation but the hotel was sold out when I arrived! They said it is company policy to sell all available rooms if people turn up! Having a reservation with them does not mean you’ll get a room, book somewhere else!

There was a bunch of roaches on the room

It's so many people hanging out in the parking lot.

Fire department came in 5 mins of alarm going off at 3 am

Room not available when we arrived at 315p. Had to wait for 45 mins for manager to find one. Once we got a room the phone did not work or wifi called help desk to assist. Air conditioning leaked causing wet carpet and sour smell in the room...

Easy asset to job

The stairwell smell of urine, and the scent travels to the hallways and room. I think for this to be a hotel it's should at least smell clean. Also the room 332 had roaches in it need to exterminate the rooms, more often.