Wingate by Wyndham Houston / Willowbrook

Great location and good rates

The staff was absolutely careless both at check in and check out and we had to wait long before someone even showed up at the front desk. The room stank of mold and it seemed like no fresh air has been invited in to the room for decades. Disgusting room and hotel.

The beds were comfortable.

The first night one we noticed one bed had dirty sheets. They wanted to give us another room after we had already packed. I checked the other room before moving everything only to notice that the A/C didn’t work. So I took the clean sheets off that bed and put on the bed in our old room. They gave me a discount on the room which I appreciated. The next morning we noticed ants, I think they sprayed for them because when we returned to our room later that day it smelled like bug spray and we didn’t see ants anymore. The bath tub drain did not drain well. Also while we stayed there another resident had a tire stolen from their vehicle. Pool was dirty and was not able to use.

The representative would give me my reservation and the was very rude and lies

Distracting foul ammonia-like odor....my first room smelled like a bottle of white vinegar. After the front desk nicely exchanged my room for another, it was sadly not an isolated issue :/ It was distracting throughout my entire stay