Daspalla Hyderabad

Valuable

Noisy on friday or saturday night due to the club on the 8th floor

My wife and I were staying at Hayatt, unfortunately due to an emergency situation we had to move out at 2.20AM(22/August/2019) for the Night. I checked in Daspalla Hyderabad at 3 AM(22/August/2019). The bookings app helped me find stay at Daspalla. I was charged 12,000 upfront at 3a.m and we explained the situation at the guest service at Daspalla and the gentleman at the reception was very kind and had so much empathy and sympathized for us about the situation. He adviced to resolve the payment issue in the morning because it's too late and will have the management to help too. We left at 9 am came back to Hayatt and the unfortunate situation was taken care by the courteous Hayatt Management. We stayed for hardly 10 hours and when I went back to the guest service and re explained the situation and the circumstances which led to 3am check in. The front desk had sadly and absolutely not bothered or even have compassion towards us and made us feel like we were inconveniencing them and hassling their work. I quit being a Finance Banker working for a multinational investment firm and switched to hospitality industry because I love people and food. I own 3 super successful Italian restaurants in Toronto (CANADA) today, if I remotely acted or treated the guests like how Daspalla treated myself and my carrying wife I would have not made my customer base in just 4 years and would probably be bankrupt and kicked out. I have been at hotels in over 13 different countries, its unfortunate that I was I'll treated in my own country and to make it worst in my own hometown. It is ethical responsibility to ensure that employees honor the word which was offered by a different employee in the same company doing same job. Thanks. A.shaik