Jurys Inn Inverness

Clean, relatively comfortable, reasonable breakfast. Do NOT pay for superior room. See comments below.

I'd specifically booked a superior room as I wanted a little more space and comfort than just a standard room. There was a little bit of a charade played about it being a superior room and I was given an envelope with a token for 10% off in the restaurant and a free costa coffee. When I got to the room it was very small and looked the same as the standard room pics so I went back to reception and asked if they were sure they put me in the correct room. It was then they accepted that it was a standard room. They don't in fact have superior rooms. As I had no plans to eat in the restaurant I was about to be charged a LOT extra for a cup of coffee. The manager refunded the money when I complained but the following morning reception told me I had been undercharged by that amount and they needed to take more as they had only taken enough for a standard room rather than a superior room (which by then I knew did not exist). If it was not for this lack of integrity I would have been reasonably happy with my stay but I'm afraid this is simply not acceptable behaviour.

Nice comfy rooms

Lovely and clean. Nice room bit small for 3 people but acceptable. Gluten free area at breakfast. Comfy beds, good shower and big enough bath, plenty of hot water and good tea making face

Staff were not welcoming and it was the marathon weekend but there was no info regarding early breakfast and no real celebration of the event. Having recently had the best reception for the Great North Run in Newcastle jurys inn Quayside with water, bananas and sweets available to take on the morning and a really supportive atmosphere we were very disappointed. Bar was very expensive. Availability of food was limited and I ordered mash but was served Chips.