Grand Cevahir Hotel & Convention Center

Nothing!

Nothing

Room and cleaning service.

Staff were poor in speaking and understanding in English. Room service was horrible.

Just masaj

I'm a traveller, that came to Istanbul from United State, with my family for to visit. I stayed at Grand Cevahir Hotel about 14 days. I would like to inform about defects for other passengers. 1_the Hotel toilet had problems of water. 2_ in one case,the restaurant service took an hour and a half to deliver my meals. 3_Cleaning services were very irregular, that was about noon or in the afternoon . 4_ the service personnel did not know English . 5_ the attitude of the reception personnel was uncorrect and chaotic, exept one or two. 6- welcome personnel were very irregular. 7- every time i needed a Taxi the responsible personnel were not always there. 8_ In one instance of my personal experience that i protested at the hotel staff that it was 2 o' clock in the afternoon and the room was not yet clean , he answered in a harsh tone. 9- you don't feel regular managment and you're not going to able to see a smile on Hotel employees' lips , all during your stay. I would like those looking for quality and will pay the costs of a five-star Hotel to know there things. There was , however recently an Iranian lady called Maryam whose help was given and 2 yangrr person redemption 1man and 1woman to the travellers. And the responsible of the dinner service was very behaved. I wish healthy and happiness to all the dear passengers .