Ymca Three Arches Hotel

Location was ideal!

Hotel had water pressure and heat problems several days. Restaurant was poor.

The location and atmosphere

The facilities are a bit worn down

Location is perfect, the building itself is quite unique, staff is friendly & efficient.

the rooms require some refurbushement.

The rooms were clean and large enough for couple to spread out a bit. The free parking in Jerusalem was appreciated as was the good choice of food for the breakfasts. The staff in the dining area were very helpful and polite. The exercise area was well maintained and big enough that you didn't feel like you were stepping on the other guests. The location was close enough to the Old City and the downtown that everything was within easy walking distance. The atmosphere of the hotel was very warm and made us feel like we were getting a bit of the Old Jerusalem experience. I'd recommend this hotel to friends and stay there again.

The staff at the front desk were not very helpful and their behaviour would be considered rude by most people. They could use some training in how to treat people. The parking area for the hotel is very poorly signed. It took us a half hour to find the entrance even after the man at the front desk drew me a map (I think he wasn't sure where the entrance to the underground parking lot was because he placed it on the wrong street). Once inside the parking garage there was no shortage of signs to let the YMCA guests know where to park.