Castle Kona Reef, a Condominium Resort

Location was nice.

This property lists things in its ad on booking that were not provided, such as wifi and phone. Both were NON-existent. When I enquired about that, I got the run around, and no one was on site or reachable to assist me with that. Worst of all, they then have the gull to charge me usd 786, vs usd 520 as agreed on booking.com. I am launching a complaint and an equiry into to this shady place! All this mess ruined my vacation and just left me extremely frustrated.

Original reservation made 1 year in advance at Kona castle. They rebooked us to Kona Bali Kai without notification. Found out 2 days before arriving. No longer walking distance. Needed rental car. No a/c in new place and that was one of main reasons in addition to location for Kona castle resort booking. Manager wasn't going to offer any compensation. I had to ask. I will never book here again.

Needs to focus on comfort a lot more

I liked the location, the room was prepared other than temperature, the view was nice of the local small beach. Its within walking distance to Breakfast and food. You do have an Ocean View which is actually amazing. Late night Check In phone system worked fine.

We had a family of 4, which is pushing it in this condo, and there was only 3 pillows on the main bed and one pillow in the closet for the sleeper. The room was very warm, musty, and took half the night to cool down. We traveled 12 hrs coming in very late and just wanted to crash. Not comfortable at all. In this price point I don't expected recently refurbished or much in decor but I always expect to get a good nights sleep and expect it for my family too. Extra pillows are very inexpensive, as low as 3.00 a piece at Walmart, just replaced in my own second home. I always have two per person as a rule of thumb. This and having the room temp down would have changed my whole review.