Shangri-La Hotel Uganda

We really enjoyed our stay. The most important thing was the staff - everyone was extremely helpful and friendly. Some of the best service we've received, anywhere. The breakfast was beautiful, a relaxing garden, the rooms comfortable, and the location very central to "downtown" Kampala. Also, free laundry service? I've stayed in many hotels but have never received free laundry service before.

I gave this hotel a 9/10 because there are just a few little things that are holding this hotel back from perfection. The first was that our shower didn't really work properly - the water was either freezing cold or scalding hot, the two taps didn't seem to work together at all. Second, the hotel is adjacent to the Kampala club, and they include the pool in their facilities, but you're not actually allowed to use the pool unless you bring a swimming cap - we didn't bring any swimming caps on vacation and I'm not sure how many people do. Third, why was the director of the hotel, who lives there, playing piano at 130 in the morning? He's very good, but still....

The hotel is in Kampala club campus. They offer free laundry everyday, I have never ever seen free laundry in my life. The breakfast is decent although it is repetetive. Rooms were quite spacious, with wooden flooring but looked a little old. Location is the best a man can get. It is literally next to the presidents house. The staff is exceptionally courteous and helpful. The breakfast is served in the garden which is good too. The hotel has a chinese restaurant and the staff is too courteous there too. Although the restaurant looks a bit old.

The bathrooms did not have exhaust fans due to which the smell could not escape the rooms. They need fooging fumugation in their garden cafeteria as there are lots of big mosquiotes and insects (Cockroaches) that even can be found near the food preperation desk.

Location; friendly staff and all

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