Sugar Marina Resort - Fashion - Kata Beach

I have booked 2 rooms for 8 nights (total 16 room nights) but we left after 3 days because the cleaning of the hotel was really bad. Imagine that the back of the entrance door of my room was having a layer of dust that I have left the mark of my hand. The elevator has a flyer with all the precautions to take for the Corona Virus but the same elevator was filthy. The floor carpet was disgusting. The gym had not even a multipurpose cleaner to clean the machines and not even a cloth or some paper to wipe them. There was just an hand- sanitizer; no towel to use during the training and the dustbin was full of towels and paper used the days before (mixed together) and not cleared since days. The breakfast restaurant ... better not to talk about it. We took breakfast only once than we decided to take breakfast somewhere else. The pictures of this hotel look amazing but it is not what you see when you stay there. They only provide for one room key and if you want a second one you need to pay. Once I went back to the hotel and since my husband who was not with me at that moment has kept the key and the money, I could not enter in the room. A receptionist has offered me to open the door and left but then once in the room I have realized that with no card in the slot there was not electricity (including AC) . Ridiculous!!! The pool is very small with only few sunbeds since there is no space and most of the day the area in the shadow. The staff was very nice. A big help was given from the Asst. FO manager but most of the things were out of her control. In a such bad period with the COVID19 spreading all around the word the hotels should upgrade their cleaning standards.

Staff at the reception was nice