Khách sạn ở Karon

Ưu điểm: Love the hotel design and the ambience, and especially the garden design is just superb! Very close to the beach just one street away. Walking distance to Karon town where tons of local shops, restaurants and bars to choose. Hotel staff are very nice and friendly and always smiley. The Chinese girl at reception is super helpful with my billing issue. Thanks to her again!

Khuyết điểm: Maybe the hotel is a bit old. Speaker in the bathroom is not working. Shower door is unable to close tight. Some work on maintenance is needed I suppose.

Ưu điểm: Staff were always friendly and helpful.

Khuyết điểm: My sister booked a room from Australia and paid half of what I paid booking online from London. Seems a bit unfair

Ưu điểm: Comfortable and luxury property

Ưu điểm: For travelers looking to have some ease, the on-site restaurants are expensive (for the area) but great. I enjoyed every meal. Also, the location is close to the beach, restaurants, etc., but is off the path enough to be quiet. The spa was also lovely.

Khuyết điểm: This was one of the worst hotel experiences I have ever had (and I travel a lot). The room and the hotel services were far below what I would have expected from a five star hotel (more like two star quality). I complained several times. Do not stay here.

Ưu điểm: Không gian đẹp, nhân viên đẹp.

Khuyết điểm: Check in quá lâu, nhân viên phục vụ ko tốt, đôi khi còn lỗ mãng

Ưu điểm: The grounds were maintained in excellent condition. You really felt like you were in paradise. Pools were clean and comfortable. Not crowded sitting by the pool, and good drink service. Cute souvenir shops. Good check-in experience for a large group thanks to the separate Hilton Honors desk.

Khuyết điểm: Very dated looking building. Room amenities were a bit lacking (e.g. the rest of Thailand seems to have bidet toilets, but not here). Restaurants for dinner were nice, with good food, but quite overpriced. Hilton was very disappointing for booking an airport transfer. I received information by email only the day before my arrival. I had requested the transfer booking over a month earlier. The email stated the booking office for airport transfers closed in 10 minutes! Not very useful when travelling... A follow up email the morning of arrival indicated it was too late to book a transfer "according to their policy", even though booking a return airport transfer took 5 minutes the day of, with no advanced notice required.

Ưu điểm: The staff were very helpful and professional

Khuyết điểm: Breakfast variety was limited. Rooms could be updated but were very clean

Ưu điểm: Location, sea view, landscape, shuttle schedule

Khuyết điểm: Very old, need to be renovated, needs to be much more helpful, more English speaking team

Khuyết điểm: The rooms are outdated, too expensive.

Ưu điểm: Staff was excellent! Service was perfect!

Khuyết điểm: The garden pool was not very clean. Location was not the best which resulted in higher than anticipated transportation costs. Maintenance on elevators was not disclosed at checkin nor was alternate room offered.

Khuyết điểm: The prices at the pool

Ưu điểm: The hotel staff are friendly. Overall, the service and facilities are excellent. The rooms are clean and spacious.

Khuyết điểm: Unfortunately, the hotel did not confirm our reservation properly even though we booked 6 months in advance and had no record of our booking. Activehotels were much more helpful in solving the problem than the hotel who did not want to know about it until they were contacted by activehotels directly. Make sure if you book this hotel through booking.com or priceline that you double-check they have confirmed it by phoning.

Ưu điểm: The scenery from the rooms, the space rooms offered and the price I paid for the rooms. Facilities such as mini golf, table tennis, fitness centre, squash and tennis courts.

Khuyết điểm: The hotel should introduce Muslim shower in toilets just like leading hotels in Bangkok do. In restaurants and breakfast they should introduce Halal food, and if any chicken or lamb is already Halal, then it should be advertised as such. They should also introduce a couple of more table tennis tables as table tennis is by far the most popular game and there are long queues of guests for the lone table. Games room should also be open for 24 hrs.

Ưu điểm: The breakfast and pools are fantastic. Really enjoyed the green landscape around the resort.

Khuyết điểm: Some of the furnishing appears to be worn out.

Ưu điểm: There was nothing what I liked about the hotel. I would never stay here again and I wouldn't recommend it to anyone.

Khuyết điểm: So far it was the worst hotel -in the same category-where I ever stayed in Phuket. (I' have been visiting the island for over 10 years regularly). It is a very very touristic hotel without any charme and that oriental touch what you find in nearly every hotel in Thailand. Rooms look very commercial, providing cold atmosphere.I Find the landscape design of the hotel very weird. You can't enter buy car/taxis but they let big tour buses in, which park in the morning in front of your balcony waiting for the tourists with running engine and making irritating noise at 8 am on Saturday morning. Unacceptable!! Staff is far not up to International standard. They have a very much country girl/boy appearance .They need a bit of grooming and training.

Ưu điểm: Excellent position, amenities first class staff friendly and the cleanliness was above average, all in all a great destination

Ưu điểm: The good bay, convenient site. A high level of service.

Khuyết điểm: The restaurant looks level below hotel, is disproportionately expensive.

Ưu điểm: verry nice hotel, excellent for honey lovers, a little far from malls, security measures reduce the comfort even thyough they are trying to make it as easy as possible.

Khuyết điểm:

Ưu điểm: Beach was fantastic ... breakfast was sublime ... pool was out of this world.

Khuyết điểm: Nothing ... everything was superb ...

Ưu điểm: The breakfast is second to none and is absolutely fabulous.My wife and I love the Thani Suite near the adult pool and all very convenient to every thing. The beach is great and very safe and with the pool makes this holiday a beauty. The staff are so so friendly and accomodating to.

Khuyết điểm: They give free internet but needs ton be stronger as it can drop out..

Ưu điểm: Beach

Khuyết điểm: The first room we stayed in smells of damp The second room we stayed in was looking at reception and was filthy The third room was a little bit tidier than the second because they gave it their version of a deep clean it was to start room at best I am contemplating seeing you guys because You said it was five-star and it clearly was not I have video to prove this faculties and everything other than the room was five-star but the room Two star we travelled halfway around the world paid five-star prices and got a two star room so I am not one bit happy

Ưu điểm: Had a wonderful time. Didn't really know what I was getting when I booked it. The most important thing to me was that they had beach access. Which they did and it was absolutely beautiful. Also enjoyed the pools, poolside bars, and restaurants. They also provided entertainment in the evening. All the staff were very helpful and attentive. We booked all our tours through the hotel. The food was great and the hotel grounds were beautiful. Also, I really enjoyed the spa. I would love to go back!

Khuyết điểm: It's not necessarily a negative but just be aware it's a very family friendly resort, it didn't bother me at all but if you are looking for adult only this isn't for you. It's a little far away from the "party" area Patong, but they do offer shuttles in the evening from the hotel to Patong and then back. The rooms seemed a bit older but you really don't notice when you are sitting in the beach or just relaxing poolside.

Ưu điểm: This is a great hotel with the beach just in the hotel without need to cross roads or share it with thousand of tourists. Quite and well placed to have dinner in the local town

Ưu điểm: The Hotel is really good. it has a very nice beach. it has many Resturants. i like the kids zone which have many activities for the kids.

Khuyết điểm: The locations is far from the shoppoing area. you need to get taxi everytime which is expensive.

Ưu điểm: Excellent location on a wonderful beach, nicely distant, but not far from the hustle and bustle of Kata Road. Excellent service.

Khuyết điểm: Our first room seemed to have broken air conditioning. They quickly moved us to a second room upon request. A very large resort, so you loose the inimate, secluded feeling of some other resorts.

Ưu điểm: It was peaceful, relaxing and you were made very welcome

Ưu điểm: Very relaxing settings, great pools and access to the beach

Khuyết điểm: A little remote from Kata town or any town but great for a week end escaping city life and relaxing on the beach or at the pools

Ưu điểm: The hotel is very nice, we were upgraded for free from Junior to Grand suite. It's on the beach and staff very friendly. The hotel has all facilities.It has a diving center!

Khuyết điểm: The hotel is located in Kata Beach which is far from nightlife (Patong). Almost 80% of guest were 50years old and above. not really for young. Massage are cheap but not very professional.

Ưu điểm: the hotel is very nice for relaxing near the beach, the staff and food are gr8. the pool designed fantastic.

Khuyết điểm: the rooms quite small for families. and the net price needs to be concidered. the location quite far from the shopping area.

Ưu điểm: The location is great, its close enough to town but just far away enough to have a relaxed beach holiday. The staff are friendly and very accommodating and the hotel is busting with great facilities.

Khuyết điểm:

Ưu điểm: quality, good service, clean..

Khuyết điểm: foods can be better, need more shuttles and they should be cheaper

Ưu điểm: the beach is very nice, but the hotel realy needs some update

Khuyết điểm: rooms smell ugly, everything is old and very used, breakfastlounge is like one at the airport and not very huge. after the second night we changed the hotel

Ưu điểm: Vị trí tốt

Khuyết điểm: Phục vụ chưa tốt , phòng nghỉ vệ sinh ko sạch

Ưu điểm: Lots of space and amenities

Khuyết điểm: Bathroom is quite old. Breakfast quality is just standard Not enough happy hour deals so have to go outside of hotel

Ưu điểm: The hotel is amazing, a lot of gardens and palm trees- not planted because of the hotel, but it is hotel that is built in to the ‘forest’ - absolutely stunning. We’ve got villa with pool on the roof, awesome thing. Very good breakfast, a bit expensive in terms of pool bar, drinks, etc. nice SPA. Really recommend this place.

Ưu điểm: Perfect hotel resort with very polite and friendly staff. These people work hard for guests. We really felt like an important guests. I think it is one of the most beautiful resorts on Karon beach. The location is excellent. We were very impressed by the resort garden. We would like to come back in future. Special thanks and greetings to Miss Anusha from OrientAsia Restaurant :-)

Khuyết điểm: Nothing

Ưu điểm: Nhân viên nhiệt tình vui vẻ

Khuyết điểm: Không có bàn chải đánh răng và nước vòi hơi tanh

Ưu điểm: Very friendly staff, nice location in Karon (the beach is not far by foot), the pool villa.

Khuyết điểm: The view from the villa (a bit dark)

Ưu điểm: Beautiful place with gorgeous gardens and just over the road from the beach (there's even a guy to stop the traffic for you to cross!). Had a garden room which had a perfectly private garden and the room window opened right up so it was all one which was great (we figured this out ourselves though as weren't shown it). Fabulous choice/quality for breakfast and the bar at the front is a lovely location to sit in the madness of Karon. Felt a bit stuffy and formal when we first arrived but actually wasn't.

Ưu điểm: Đây chính xác là nơi mà chúng tôi cần. Gia đình 7 người và hoàn toàn không chê được điều gì.

Ưu điểm: The location and villas are very nice

Khuyết điểm: The pools were too crowded and on some days we could not get chairs at any of the pools.

Ưu điểm: Close to the beach and local shops and resturants 2 min walk, room was very spacious. The resort is spread out over 22 acres it was peaceful and quite. Great to relax! Breakfast was great with a huge variety foods.

Ưu điểm: great location , especially the apartments overlooking the ocean. beautiful gardens

Khuyết điểm: nothing

Ưu điểm: It is well located close to the beach and Karon is a nice area - quieter than Patong

Khuyết điểm: Honestly, for the price, I was expecting more. The hotel is big and sprawling and I felt more like a number there than an actual guest. Very crowded and we were hearded in and out of the breakfast buffet like cattle, no space by the pool etc. Room is simple, nothing like the pictures. TV rarely worked and there were bugs! Overall, a bit disappointed.

Ưu điểm: First, we really appreciate that the staff tried their best to give us two connected room for our family. Another wonderful thing is their free change rooms for guests after check-out, So that we were able to take a nice shower before we went to catch our midnight flight after spending a nice day on beach.

Khuyết điểm: The shower system needs improvement. The water tempreture is not stable.

Khuyết điểm: The air condition noise is kind loud.

Ưu điểm: I loved the rooms, the gardens, the food, the staff, the location, the pools an absolutley magic, relaxing place to stay and definatley would love to return

Khuyết điểm: No we loved everything

Ưu điểm: Fantastic welcome from staff and the room was very spacious and light! Really great relaxing accommodation you cannot fault the Mandarava. Reasonably priced and very clean. Breakfast was very good with lots of choices.

Khuyết điểm: If you want to be walking distance to restaurants and bars then this is possibly not the hotel for you.

Ưu điểm: Nothing

Khuyết điểm: Stayed 4 nights in Room 2202 & been Phuket several times, this one was just a nightmare....... 1/ Wild Dogs outside the Facility Barked all night long !!!!! Every single nights 2/ Thousands of Grass Hopper / Crickets noise 24/24, impossible to sleep or even taking a Nap in the afternoon. 3/ No Sea View even by upgrading. 4/ Bathroom Area sunlight coming from ceiling & windows, room if fully bright by 7am, impossible to sleep again..... 5/ Prostitutes are welcomed Guests as making noise with Their Customers & then showing sexual misbehavior on the swimming pool, not good for Kids. As Receptionist told "This Facility is in the Middle of the Jungle" We Understand this is a Tropical Zone, yet if you want to find some sleep, forget about it. *We finished our Trip in "Le Meridien Karon Beach" 5 mins away from this nightmare & just Paradise....... The total Review of 9.0 is totally rigged, this Facility only deserves 5.5 overall.

Ưu điểm: nice room, although the layout of the resort means you are on a hill, wouldnt be suitable for old or infirm. Its also a bit of a maze. They do provide a lift from the lobby by tuk tuk to your room.

Khuyết điểm: the concierge staff seem un-attentive and un-interested. The hotel charge you for the tuk tuk lift to the town and beach. This is totally un-acceptable considering the prices they charge to stay. About 150 yards down the hill from hotel, there was a pack of feral dogs who tried to attack us on 2 occasions, and when i told the hotel about this and would they give us a lift past the dogs, they wanted to charge us! so there you have it, they would rather we got rabies than give us a free lift for 150yards! Its called customer service. I would never stay here again because of this and would advise others not to either.

Ưu điểm: Pool facilities are magnificent. Room also great.

Khuyết điểm: All ok

Ưu điểm: 5-10 min walk to the beach but was a nice stroll even though uphill on the way back. Bus supplied If needed. Hotel is set in lush beautiful grounds and breakfast was great. Lovely idea to put the beach bag in bedroom.

Khuyết điểm: Pools even though they have 4 were still a little too busy..drinks a little pricey outside happy hour.. airport transfer 400 baht more than taxi but not able to get taxi for return.

Ưu điểm: The hotel is built into the hillside and the more you upgrade the higher you go (with no lifts). We were on the first level room 1209, and had 101 steps down to the street level. For those who couldn’t manage the steep climb there was a complimentary tuk-tuk providing lifts up and down. Our room was excellent, with all round panoramic views, but the sun set on our balcony which made it boiling and too hot to sit out later in the day. But you cant have one without the other! Pools great, but service by them a bit lacking. Food in restaurant excellent and not too expensive. House keeping did a fabulous job also. Hotel not too far out of town, about 10 minute walk, but there are couple of fabulous restaurants on the walk out if you don’t want to trek too far in 38 degrees.

Khuyết điểm: Lighting not brilliant on the steps at night. Could have also provided a more 5* service by adult pool.

Ưu điểm: Nothing !

Khuyết điểm: Hotel is located so far from the beach. Hotel staff are very cold. I wouldn’t recommend.

Ưu điểm: I like the garden and the little surprise cake received on my birthday. Thanks for that.

Khuyết điểm: We didn't have the chance to cancel our vacation due to corona-virus spread in Thailand and in the whole world. They offered us the possibility to postpone the vacation till November 2020, knowing that my wife will give birth in August 2020 or cancel with no refund. In our inconsistency we decide to come for some days, to avoid the money loss. Lunch and diner is very poor, concerning the european food, same pasta, same salads, same french fries, same pizza, every day watermelon, lime, pineapple. I do not recomand to book more than breakfast. They block 3000 BAHT when you check-in, for room guarantee, this cost was never indicated on the booking page, or booking confirmation, after this, they said at your check-out they will return this amount immediately, the reality is 2 weeks after, or never, we didn't receive any after 4 days. We definitely will never come back here.

Ưu điểm: Location is perfect, right across the road from Karon beach (convenient entrance). The hotel area is something unbelievable - you live among well-groomed, rich gardens. Breakfast was decent and diverse.

Khuyết điểm: -1 point for the A/C in the room - it was loud enough even on the lowest speed + in any position it was directed to the bed. Some hotel facilities outside the room were working loudly during the day.

Ưu điểm: Great time, very nice ladies from the reception especially Wawa and her team. Pool with waters slides very good but one probably the best slide is outof order, hopefully temporarily. Breakfast delicious with big choice but dinner only average and need improvement.

Khuyết điểm: Dinner buffet compared to breakfast is nothing really

Ưu điểm: Staff always very helpful! We got a free room upgrade for our stay and they were able to accommodate us when we wanted to stay longer. Our room had the most amazing view over the pool and to the beach. 30second walk to the beach from the room, balcony was nice too. Slides in the pool were surprisingly more thrilling than they looked.

Khuyết điểm: A lot of families with young children, for us as a young couple it wasn’t ideal but would be good for a family holiday. Sometimes the water in the shower changed temperature while on but was manageable.

Ưu điểm: excellent location, five minutes from a beautiful beach, good breakfasts, helpful and smiling staff

Ưu điểm: Excellent choices at breakfast with daily changes. Staff are wonderful.

Khuyết điểm: Pool water was too warm, not refreshing at all. Hotel is showing it age as it's looking a bit tired. Could hear noise from other rooms and hallway. Quiet mode on the air conditioning would be good.

Khuyết điểm: There were two very negative situations with this hotel. When we booked the hotel, the price was 1000 baht per room. But when the final payment occurred, we were charged at 5!!!! times more!! We called the booking office the same day, wrote to the hotel and asked for a refund. But booking didn't help us!!!! The hotel also refused to refund the money!! Although there was definitely an error in the price, we have saved screenshots of the first pages. We accepted the huge price, but then there was a situation with the coronavirus!!! Our flight was canceled, and the youngest child got a little sick (snot and fever). We couldn't go to Phuket! We wrote to the hotel in 1 day, explained the situation, but the hotel again refused to refund us!!! We asked very much, but the hotel doesn't care about its guests!! The main thing is to have time to debit money from the card!!! The hotel doesn't care about anything else!!!

Ưu điểm: Garden is so amazing. Staff are very kind and helpful. A beach is across the street of the hotel and water is clean and beautiful.

Khuyết điểm: The rooms from booking photo for 3 adult is not the same live. They dont have third big bed, only small extra bed made from 2 mattresses. We booked deluxe room with terrace and one more with pool which is the most beautiful room with speachless view. They have only 5 rooms like this, so book on time :)

Ưu điểm: Great location and the hotel grounds were a beautiful oasis from the busy streets around. Staff were very attentive and friendly Very clean

Khuyết điểm: Food choices at dinner and one slightly limited , although the food that was provided was very tasty!

Ưu điểm: Great food and lovely friendly staff. Nothing was a bother.5 Wonderful pools.

Khuyết điểm: Need to book an exclusive room rather than the stndard room which could do with a litle updating

Ưu điểm: the convenience to the beach and shops

Khuyết điểm: when we first went into the room, the toilet was really dirty!

Ưu điểm: I liked the tranquil gardens and the swimming pool. The view from our room was nice but that was all that was nice about the room...

Khuyết điểm: Rock hard bed, cold shower throught the whole time we were there no matter what time. The bathroom/shower was also quite old, dark & dingy. The pool was being renovated which is ok should we have been informed of this at the time we made the booking.

Ưu điểm: The hotel itself was beautiful and our room was very spacious. Staff were always lovely,friendly and very accommodating to any requests we had. Check out and check in was very smooth and the spa on site was wonderful!

Khuyết điểm: The hotel did overcharge us for our stay initially however we were given the option to have this refunded or added to our account as credit to use at the hotel. We chose to have the credit for the hotel but did have to remind staff of this a couple of times while we there, which made us nervous of being additionally charged for something that amount should cover. It was also disappointing to see there wasn't more Thai food available at the restaurant in the hotel, although I understand they do have to cater for all tastes and there was a small selection.

Ưu điểm: Hotel is convenient located near shopping areas, the pool is great, and staff is friendly

Khuyết điểm: The rooms could use a bit of an upgrade, ie clean grout and newer towels

Ưu điểm: We really liked the hotel: the staff is very friendly, there is a wide variety of breakfast, rooms are spacious and clean, beds are confy. The pool area is very nice too. So I definitely recommend the hotel.

Ưu điểm: I liked this place and miss it now having moved on to Koh Samui! Rooms are spacious and have everything you need. Staff were excellent, highly recommend.

Ưu điểm: Very clean, staff are very helpful and friendly and really made the holiday special. Great food at the restaurant. Would definately recommend.

Khuyết điểm: Pool is over two levels and there are not enough umberellas around the pool.

Ưu điểm: Friendly , clean , pool was nice , food was lovely . Very helpful staff . Good large rooms .

Khuyết điểm: The lifts were awful . So slow The hill outside that you had to walk up and down to get to the main road was far too steep .

Ưu điểm: Room was very nice - large bed, balcony, refrigerator, nice bathroom, closet - very comfortable. Pool was great, clean, lots of chairs and umbrellas, and nice poolside bar. Spa has great services and good pricing. Staff is friendly and accommodating. Grounds are beautiful and well kept. Breakfast is quality and enjoyable. Location with respect to beach access, shopping, and restaurants is outstanding.

Ưu điểm: Very nice and clean

Khuyết điểm: Up on a steep hill

Ưu điểm: Room overlooked kata bay

Khuyết điểm: Pool area kids ran riot , jumping into the lower pool from the high walls

Ưu điểm: Staff were nice

Khuyết điểm: No atmosphere, no catering for kids, no water activities, poor buffet breakfast, very uncomfortable mattresses, steep hill with no shuttle to cater for guests! Definitely not a 5 star hotel maybe 3 or 4

Ưu điểm: the swimming pool area and the rooms were excellent

Khuyết điểm: toilets closer to the swimming pool, rather than in the restaurant.

Ưu điểm: Value for money and great breakfast, vast selection. Away from the streets of Phuket.

Khuyết điểm: The slope leading up to hotel is not for the faint heart. The climb is tiring and older folks need to note of this, else take taxi. Inconvenient if you just wanna take a walk outside to the shops and return to climb up the slope.

Ưu điểm: Exceptional service, free internet, free shuttle to patong and friendly staff. beautiful rooms.

Khuyết điểm: The gym was a bit rudimentary. more equipment needed.

Ưu điểm: I got a gd experience here and their staff are nice and helpful.

Ưu điểm: Hotel is well designed with a nice pool. Rooms and bathrooms are large and well equipped. Very comfortable.

Ưu điểm: Rooms well appointed pool interesting and large enough

Khuyết điểm: Slippery surface around pool( very dangerous).Toiletting facilities in rec area lacking

Ưu điểm: Close to beach. Near shops and restaurants. Easy to get taxis.

Khuyết điểm: Extremely hard to get sun loungers as the northern europeans were holding them for endless hours!!!! Should be a policy that they can only be held for 30 mins like most resorts and the staff should implement this immediately as we did not get to use the swimming pool on our two night stay and had to pay for sun loungers on the beach instead!!

Ưu điểm: Absolutely wonderful. We didn't even have to go to the counter to check in. The staff were all very helpful and friendly. They really made us feel welcome. Everything was so convenient even in the room. They had international adapter already attached, even in the safe locker. I'd recommend this hotel to anyone who wants to have a most relaxing stay.

Khuyết điểm: The short climb up the hill was quite a challenge at first. But, it was a good exercise especially after having nice food every evening.

Ưu điểm: Outstanding hotel.. had recently opened for business, and we were treated like royalty. Exceptionally friendly staff with modern rooms. Very stylish, nice pool and dining/breakfast area. Superb breakfast which was included in room. Would definitely stay again.

Khuyết điểm: The free internet at reception was slow..

Ưu điểm: the staff were very good and very helpful.they spoke good english. they were smiling and welcoming all the time. I checked out early to go to canoing trip and came in the evening to collect my luggage. they gave me a room to take a shower and change with no extra charge. the breakfast was very good with good selection. I had a complementary dinner as well and the food was more like gourmet. they are new hotel and I wish them all the best

Khuyết điểm: Just the fact the hotel was not directly on the beach. they told me they provided a shuttle to the beach but it was 5 minutes walking downhill but even the walk back is not very bad for older people

Ưu điểm: We got a upgrade which was very nice, breakfast was excellent.

Ưu điểm: Good view and room with a lot of space.

Khuyết điểm: Old-fashioned room

Ưu điểm: Loved to get away from busyness and cool down and relax in the resort. Great staff always friendly. Breakfast very good.

Khuyết điểm: Not a big- but the facilities in the gym could be in better shape. I still enjoyed the gym!

Ưu điểm: Staff were welcoming and friendly

Khuyết điểm: More about the resort which failed to live up to expectations than the hotel, however for the price paid here versus other hotels we stayed at during our time traveling around Phuket Island and its islands this hotel fell well short. The hotel and the resort seems to mainly cater for Russian visitors

Ưu điểm: Tiện nghi, thoải mái

Khuyết điểm: Ko có

Ưu điểm: The friendliness of the staff

Khuyết điểm: Service was pretty slow for anything. Minor issue, but the room decor didn’t make a whole lot of sense.

Ưu điểm: Big room, sea view, nice both pools, very comfortable bed and pillows

Khuyết điểm: Breakfast exactly the same every day. Not even dessert do not change. After few days it gets borring.

Ưu điểm: We paid for a super deluxe room, but due to the coronavirus outbreak, were upgraded to a club room. Huge room with king sized bed, bathroom "suite complex". Free aircon, security box, beach towels and hairdryer. Hotel very central and an easy few minutes walk into Kata Town. There was only one lady on reception and she worked very hard. Excellent breakfast.

Khuyết điểm: No drawers or shelves to put clothes. As we were in the super club room, a few more petals around the room would have been a lovely inexpensive touch. Lots of steps around the hotel grounds for people struggling to carry suitcases or pushchairs.

Ưu điểm: Big room. Cleanliness. Beautiful bathroom. Location.

Khuyết điểm: The deposit of 2000 baths. They asked me to pay for leaving earlier than the checking time ! The receptionnist was mistaken ! The wi-fi could be stronger.

Ưu điểm: Food. Pool. Design. Welcome atmosphere.

Khuyết điểm: N/a

Ưu điểm: The staff were exceptional each and everyday from check in to check out. The cleanest resort we've stayed in from the room to the pool, grounds, gym and restaurant/reception area. We loved it so much we extended an extra 3 nights. So much love for this place. We'll definitely be back.

Khuyết điểm: Absolutely nothing we didn't like. Loved everything about it.

Ưu điểm: Very good family vacation location, area around was nice if not expensive.

Khuyết điểm: Staff did not speak much english ... but hey i don't speak thai; i will assume as 80% of guests were russian they were more marketed at russians. Only issue i really had was that they demanded we pay 150 baht to replace a towel we hadn't used because it had yellow stains on it.

Ưu điểm: Good value for money and in a relatively good location in Phuket. Friendly and efficient staff when requests made.

Khuyết điểm: Chipped paint on one wall and

Ưu điểm: A good hotel, everything is fine, except it is not clear behavior reception ladies. Good breakfast, nice area, close to the beach. Unfortunately absolutely no sidewalks, but this is not applicable to the hotel.

Khuyết điểm: I did not like the behavior of one of the ladies reception of the hotel, the one that documented the us in the hotel the first day. She acted at least not nicely. I did not understand what I had offended her. Maybe something personal? All other employees of the hotel very polite and pleasant.

Ưu điểm: We like to stay here as it's cheap enough for us to pay.

Khuyết điểm: We advised for older and family to stay in the first floor as there are lot of stairs that can make them tire. Also there are lot of ants for sweet food, so better keep in refrigerator for all food you bring. Hopefully management can check for bathroom as the dirty water are everywhere on the bathroom floor.

Ưu điểm: very friendly and caring staff (which you do not have often there from my experience), good location ( short walk to beach and kata town. Restaurants and shopping very close to hotel), room was clean and nice.

Ưu điểm: The Serene Resort is a great location for access to Kata and Kata Noi beaches plus Kata town. It is nicely away from the main hustle and bustle but still just a short walk to the many restaurants and shops. The breakfast was fresh, tasty and varied plus the hotel pools were great for relaxing and keeping cool. The rooms were spacious, well equiped and cleaned to a high standard though some of the decor and fittings were a bit dated. Staff were always friendly and courteous.

Khuyết điểm:

Ưu điểm: The hotel was located very near to the beach. The swimming pools were clean and nice, water was not too hot. Room was spacious. Very friendly staff. The hotel is under renovation and they even offered us a free stay in an other hotel, but that was not nescesarry. Great value for money!

Khuyết điểm:

Ưu điểm: everything, nice hotel, just a five minute walk to the beach

Khuyết điểm:

Ưu điểm: Soft towels and a beach towels. The bed linen was super soft and comfy. The breakfast was really nice.

Khuyết điểm:

Ưu điểm: the ambiance is nice and peaceful, the staffs are friendly. The room is clean and comfy. The food (breakfast), yummy yummy...!!

Khuyết điểm: hotel is quite far from the airport.....

Ưu điểm: Excellent service, food venues and luxurious surroundings.

Ưu điểm: Good food and good gym.

Khuyết điểm: The hotel is so old and they don't take care of it. The room is really different than the real one, because the pictures was taken long time ago. Probably 3 to 5 years ago. The pressure of the water was bad and my girlfriend can't open a box in the bathroom because it's totally broke and her stuff was inside. The reception gave me wrong informations about the airport. I don't even put a foot in the pool, it looks dirty.

Ưu điểm: Swimming pool, kids play area, beach access

Khuyết điểm: Location too bad - you will have to pay taxi ride to go to any place, morning buffet had limited options - no rotation in the food items - we stayed 7 days and had the same thing all 7 days, restaurants were average, rooms were average, staff not very courteous and had pretty average customer service skills, room cleaning had to asked for,

Ưu điểm: Family Friendly resort. We all enjoy staying at Centara. Nice swimming pools. There are kids’ pool and my son really likes the slides and lazy river area. He likes the kids club too and the activities there. Also we love the private beach too. Kids can play with sand and swim in the sea. Comfortable room. Delicious breakfast and kids will enjoy it since there are kids corner. The resort near Karon center. Highly recommended for families with kids.

Khuyết điểm: I booked a room with an ocean view but it was not very close. So you hardly see the ocean. Make sure you check that before checking in.

Ưu điểm: The resort is very big and looks luxury. The buffet breakfast was very good.

Khuyết điểm: We couldn't check in until 4:30pm because the room was not ready. We once went to the main entrance of the hotel and told the bell boy we needed a taxi, he took us inside then left without a word. I thought he was organising a taxi for us so I just waited. Half an hour later I realised there was a desk in the room that I need to ask the staff there to get a taxi.

Ưu điểm: The staff members are very kind. The environment is beautiful. The breakfast is very good and have a lot of options.

Khuyết điểm: The hotel is 1 km from Karon's center, and the side walk pavement is wasting. The minibar and the loundry service is too expensive.

Ưu điểm: The fantastic service by all the staff there. They were all so helpful & tried hard to be the best of service. The rooms are gorgeous & the pools are awesome. I can't wait to go back, we had the best honeymoon here & already have reccomended to people to go there. highly Recommended to stay here.

Khuyết điểm: Only downfall is a little bit of work being done on resort but it was nothing that bothered us whilst we were there.

Ưu điểm: i had seaview room - big and luxurious. really enjoyed it. stuff is very friendly and are trying very much. pool was nice and big.

Khuyết điểm: hotel is new. construction still in progress. stuff dont always know what to do. management is still not settled. slow service during breakfast. when more people arrived to hotel, hotel seemed not to be capable of handling of such number of people. cant imagine what will happen when the hotel is full....

Ưu điểm: The infinity pool, twin water slides and lazy river were fun. The resort overall is beautiful and the rooms are top class.

Khuyết điểm: Since the hotel is new some construction work was still in progress and it seems the staff is still settling in.

Ưu điểm: Kids club was great. Food and drinks were good. Everything was clean and the plunge pool was excellent.

Khuyết điểm: Occasionally there is a bad smell throughout. Like old water or something dying. But it didn’t effect our stay at all.

Ưu điểm: I really appreciated the range of dining options and activities. Great location as it is right on Karon Beach, which is a quieter beach than Patong Beach. The hotel offered a free shuttlebus service to Patong Beach. Great fitness facilities and the spa looked nice as well, even though I did not go there. I would definitely stay at this hotel and bring my whole family next time!!

Khuyết điểm: I would have appreciated being able to check in early. I had to wait for 2 hours prior to check in time at 2pm. Other than that, no complaints!

Ưu điểm: Spa was fantastic.

Khuyết điểm: Few annoying things-no conditioner in rooms. Pool missing grout so kids ended up with hurt feet. Room ran out of toilet paper. Beds really uncomfortable. Weird glass see through bathrooms so other guest in room could see the other person on the toilet and in shower.

Ưu điểm: Breakfast was good, plenty of options. All that you would need.

Khuyết điểm: Service was sometimes a little slow in terms of food and beverage, but not very slow.

Ưu điểm: Breakfast was ok, we stayed there five nights and there were always the same things. Staff is really nice and helpful. The Restaurants are quite expensive, but you can eat outside and save a lot of money.

Ưu điểm: Tai restaurant very delicious and reasonable prices.

Khuyết điểm: Initially, room was not up to par. Very smelly plumbing. But after complaining, staff were very nice and upgraded room to a better standard. This was very nice. Breakfast is too frenetic. Too many people crammed into a small area. Could be improved.

Ưu điểm: Decent breakfast and good access to the beach. Staff are friendly and willing to help when you need.

Khuyết điểm: Great location and friendly staff. Slightly higher priced than similar hotel ratings in the area so you might just be paying for the brand.

Ưu điểm: Excellent location, short walk to the beach. Great breakfast. Very friendly staff - especially those who spoke English well.

Khuyết điểm: Bed wasn't as comfortable as I had wanted. Some staff seemed unfriendly - but I believe it was because of their lack of English. Most staff were excellent.

Ưu điểm: What you see is what you get with Sugar Marina Hotels. Five years ago we stayed in Nautical themed Sugar Marina (Kata Beach) and now we stayed in Art (Karon Beach) for -as always- an affordable price. Always eager to assist staff with a smile and warm welcome, 'less is more' / open space design in all areas of the Hotel and daily complimentary water, fruit juices, cola and beer. Also, daily change of beach and room towels, complimentary beach mat and free WiFi. GREAT location yet again ('beginning' of Karon Beach - opposite beach/close to fountain round-about)...everything you'll ever need in walking distance really (7-11 stores, exchange rate shops, laundry, bike rentals, pubs, local/otherwise restaurants, Temple night market,pharmacies, etc) and opposite the beautiful Karon beach/sea side. If you opt for the pool access room, request that it is in the 'old' section/facilities of the Hotel as it is MORE private. The 'new' section/facilities might be bigger but you have much more rooms and crowds, it gets a bit too much when you just want to relax on the veranda outside whereas in the 'old' section pool access you feel more secluded and private, 90% of the time it feels you have a private pool/jacuzzi to yourself. It might not be shinny and new but it is definitely worth it !!! Both pool areas are kid friendly 'cause there's not really a deep end but adult supervision is required, of course. Sugar Marina is definitely my first choice of Hotel(s) in Phuket and recommend due to location and price.

Khuyết điểm: Downsides: - WiFi disconnects when you exit the room you have to keep re-connecting. - Not the best/thoroughly cleaned service (rooms and common grounds). - Rust on rails and other places, advice to use hanger to hang clothes to dry.

Ưu điểm: The hotel design is nice and room design is nice too. Every room has a mat and umbrellas that you can take to the beach. Good location, 2 mins to the very beautiful Karon beach.

Khuyết điểm: There are few buildings in the hotel. Our was one of the newest but still rooms look a little bit old. The floor is very cold and rooms are humid so you feel like you are walking on wet and cold floor. Could be noisy sometimes with the constructions around. The pool is 1,2m deep which is more for children.

Ưu điểm: Great location, just a 5 minute stroll from shops and restaurants. About a 7 minute walk to the beach. Breakfast was great, huge selection and often replenished. Mini fridge was replenished daily with snacks and drinks. Staff were delightful! Very helpful. Aircon worked well, shower was great. Room had very thoughtful extras: beach towels, umbrellas, beach shoes etc.. There are 2 pools and very close to the beach, so lots of opportunities to swim!

Khuyết điểm: Rooms are a little on the small side, as was the bathroom. But absolutely fine for an 8 day stay! When we checked out, the staff searched our room and made us pay for a glass that had accidentally smashed and tried to charge us for another glass.. other than this interaction the staff were delightful. Laundry at the hotel was extortionate! FYI - There’s a launderette around the corner.. No English speaking channels on the TV, so I would recommend bringing a device to stream if needed.

Ưu điểm: The hotel is located not far from the beach. The staff is very friendly and helpful. They changed our beach towels every day. Breakfast was excellent - European and Thai food. The room service was very good and accurate.

Khuyết điểm: WiFi signal was weak. Sometimes it did not work.

Ưu điểm: Quirky styling of rooms. Great location. Good pool

Khuyết điểm: Basin tap... you couldn’t change the setting to hot or cold weird design of the tap. It was on or off. But other than that great

Ưu điểm: Location, room cleanliness and layout, breakfast food, kids playroom (although would be good if it had aircon!)

Khuyết điểm: No steps from the small pool with slide for kids to get out of? Coffee machine is just instant coffee Access to our building via the car park isn’t great

Ưu điểm: Pool enter and everyday cleaning, location

Khuyết điểm: small city sleep at 23-00

Ưu điểm: free wi-fi and breakfast variety

Khuyết điểm: rooms are little on worn out side.

Ưu điểm: Location is ideal

Ưu điểm: I had a great e great experience. The hotel is not even 5min from the beach. Rooms are spacious, even the cheapest ones. Great breakfast. Nothing else to ask. I mean, it is a very good value for money!! You have a good breakfast, good pool, just by the beach and a very good room! I recommend to anyone who wants to stay in Karon and do not need fancy hotels! The only and minor problem was the staff's inability to speak good English, but then again not everyone in phuket do! So, enjoy!

Ưu điểm: The most nice hotel in Phuket for its money! Not big tettitory, but we didnt need it. Waterpool, cafee, wi-fi, very comfortable rooms, nice bathroom with stones around ))

Ưu điểm: The hotel is very close to everything, but not in the midst of all the hustle and bustle of Karon. Rooms are well maintained and very clean. The video library that is free of charge was a real winner with my children on rainy days. Breakfasts was great. Travel desk very helpful.

Khuyết điểm: Hotel staff was very professional, but can perhaps work on being a bit more friendly.

Ưu điểm: Large room that was fitted with what you expect at a hotel at a low price.

Khuyết điểm: It was below expectations and the bath tub was broken when we got there. We had to call twice for them to send someone. And they just stated that it was broken and then left. The room was rather dirty as they just cleaned visible areas. Also the staff seemed to dislike what they were doing.

Ưu điểm: The location

Khuyết điểm: it took a long time to check in and check out at reception, it was a little unorganised

Ưu điểm: location

Khuyết điểm: cleaning of the room was far from perfect..

Ưu điểm: friendly staff, large rooms, good location and beautiful pool

Khuyết điểm:

Ưu điểm: Nice and clean, staff are polite

Khuyết điểm: Too many steps

Ưu điểm: Taxi service was brilliant to and from airport and location was great

Khuyết điểm: Nothing was great

Ưu điểm: Super comfortable bed

Ưu điểm: Both the Manager and Assistant Manager of this hotel take a personal interest in the welfare of their guests. They are present during breakfast time and are professional, friendly and do their utmost to ensure that their guests are happy.

Ưu điểm: near to Kata Beach, 3 min walk. Good swimming pool.

Khuyết điểm: Arrogance staff. Never book the spa room with no window, smelly and dark, very depressing. the bar of the hotel sings songs until 11 pm, very noisy.

Ưu điểm: We were given a very lovely room with a great view.

Khuyết điểm: All of the surfaces in the hotel were extremely slippery when wet. No proper emergency care or even a wheelchair available. Several people, including me, fell during the rain and no proper response plan was activated.

Ưu điểm: the pool and sea view from our balcony was excellent. It was a quiet resort,the stairs were not a problem as it gave us extra exercise. The resort was only a few minutes from beach and about 5 mins from shops restaurants and bars.

Ưu điểm: The view from our balcony was superb. Kata beach view.

Khuyết điểm: The hotel was over priced for what you get. The hotel was suitably run down and tired due to a large number of rooms and its age. The staff were arrogant and rude which we found to be uncharacteristic of greater Thailand

Ưu điểm: Primarily The excellent location being close to Beach & the Kata Beach shopping & restauarant areas.

Khuyết điểm: While majority of staff, especially in the Restaurant Areas & Room Servicing were very helpful & gave an approriate good level of service, there was some inconsistencey in the way some staff in other areas performed their duties & communicated with guests.

Ưu điểm: location & services

Khuyết điểm: his area is very quite after 10pm.

Ưu điểm: good view to kata beach, cleanness of room, friendly behaviour of staffs

Khuyết điểm:

Ưu điểm: My husband and I celebrated my birthday in Phuket, and the hotel staffs came up with a surprise cake on my birthday. It was the most unforgettable and sweetest memory that we've ever had in the hotel!

Khuyết điểm:

Ưu điểm: Good position at Kata Beach and our room had a beautiful view - also great breakfast provided each morning

Khuyết điểm: It would have been nice to be informed that the minimum amount of stairs you need to climb (starting from the carpark) is 60 - our room required approx 75 stairs plus the use of a lift. There are other rooms at this hotel that require the use of additional stairs!!!!!!! Not for the faint hearted!!!!!!

Ưu điểm: the hotel is very beautiful, very clean, the room are quite big and there's a wunderful view,

Khuyết điểm: i really dont no what i didnt like

Ưu điểm: Truly awful bathroom. Terrible smells emanating from drains, brown water running from tub and shower, very poor water pressure. Ants in room. Very shabby facilities overall. Food overpriced and mediocre.

Khuyết điểm: The god-awful bathroom.

Ưu điểm: The view from one of the room we booked was fab... overlooking the sea/ beach Breakfast was good The room was specious A big thank to the nurse who attended my mum when she did not feel well Nice idea about the free water in glass bottles

Khuyết điểm: Sunbed policy is not enforced... 80% of sunbeds reserved all day with towels and staff does nothing. One day I had to ask to see the manager to be given all of sudden 3 sunbeds by the pool... very dodgy deal Receptionists not all friendly... Thai people are famous for their friendly approach... but not the front desk staff... they are helpful... but not friendly Safe in the room a pain... Pillows too hard

Ưu điểm: This property is directly on an amazing beach with pristine water, sugar sand and amazing sunsets. The Resort itself is clean and undergoing renovations that will make it better. The breakfast is good and plentiful.

Khuyết điểm: 1. When booking I requested Airport transfer and let the hotel know we were celebrating our 25th wedding anniversary. The transfer was not provided so we had to take the shuttle which made 7 stops and took over two hours. No mention was made of our anniversary... 2. The air conditioning does not work. We tried three rooms and later heard it is a resort-wide issue. The lowest we could get is 24/75. 3. There are fireworks every single night at 10pm and midnight which are impossible to sleep through. Be aware if you book the 5 am sunrise excursion to Phi Phi Island. 4. The resort has zero Thai culture or hospitality. No one smiles, says hello or thank you and upon departure not one person said thank you for coming. The resort caters to a specific clientele so do your research to make sure this is the best fit for you! We would like to commend June at reception and the pool bar manager from Philippines for their kindness and hospitality. They gave us a glimpse of how visitors should be treated. Overall not the experience we expected after hearing how kind and warm Thai people are.

Ưu điểm: Pool was great, location excellent- right on the beach! Rooms were clean and spacious. Staff were friendly and helpful.

Khuyết điểm: Food at the dinner buffet was poor and very expensive for what you were paying for.

Ưu điểm: The beach and the location of the Hotel is excellent. Because it is nature.

Khuyết điểm: There is always smell in the hotel. Because of the location of the kitchen you feel the smeel of the cooking oil 24 hours. The hotel is living in the satandarts of 80s. there is also nothing to the for dust smell in the rooms. Our booking was for 4 nights. we only stay one night then we left the hotel. But if you dont have a child and dont mind about the smells you may prefer.

Ưu điểm: I love this hotel. Prime location, directly on the beach front and in the heart of Kata for shops, bars and restaurants. What more can you ask for!

Khuyết điểm: Internet access is pricey at the hotel, better off using the local internet cafes, or rely on your BlackBerry.

Ưu điểm: The hotel is perfectly located on a beautiful beach which at this time of year has good surf. Our room location beside the pool on the ground for was lovely. Unfortunately the weather in October was pretty awful.

Khuyết điểm: The bathroom in the room was in urgent need of renovation. The reception tried the trick of not being able to find the booking. This is mentioned in other reviews. Make sure you have a print out of the reservation!

Ưu điểm: I liked the service, location, room size.

Khuyết điểm: Our neighboors were noisy, but after complaining to the hotel staff this problem was elluminated. I also think that they should change the water supply taps, because we could hear the noise everytime when someone around turned on the water.

Ưu điểm: Great location, lovely breakfast, nice staff.

Ưu điểm: Swiming pool and the beach front

Khuyết điểm: Disappointed that the hotel has no record of our on-line booking. We had to wait for about 30 minutes not knowing what was going on. Tired, exhausted and thirsty but no offer of drink or an apology. Also during the on-line booking, the payment via VISA Card was made but was told later that there was no deduction made.

Ưu điểm: The way the staff handled my early check out. The staff on the whole were friendly and helpful.

Khuyết điểm: Yes. The room was very noisy (mainly from people in the corridors), the corridors resembled a hospital/prison type establishment - concrete, old fashioned etc. The room was very dingy and had no character, tiled flooring, bathroom was in need of re-furb. The beach was busy, public and you had to pay for sun loungers which the website didn't mention - it sounded like the beach was part of the hotel! It was busy and noisy by the pool.

Ưu điểm: surfing, relaxing by the pool, daytrip to phi phi.

Khuyết điểm:

Ưu điểm: All

Khuyết điểm:

Ưu điểm: The view of the sunset from my balcony..was spectacular...the staff were very helpful an overall a top place to stay...thoroughly enjoyed every moment there..

Khuyết điểm: Nothing to dislike...thouroughly enjoyed my stay and will not hesitate to return...very impressed...

Ưu điểm: hate it！

Khuyết điểm: I booked a seaview room, but first night they give me a pool view room(much cheaper) without my permission, and charge me the same price as seeview room I booked. And tell me it’s not a mistake, it’s a free upgrade, WTF!!!!!!!?????? Upgrade to a worse room? And the soundproofing of the so-called upgrade room is very bad, I can clearly hear the neighbor’s talking, marking me sleep so bad at the first night!!! In total, worst hotel experience ever!!! Worst service ever!!! Liars!

Ưu điểm: Would stay there again it was lovely

Khuyết điểm: Nothing

Ưu điểm: Staff lovely and room - breakfast good variety- gym and nice to have adult pool separate from family pool/ - very pricey and no reduction on my extra 24 nights stay

Khuyết điểm: Air Con a bit loud an no remote to switch off /on if you were in bed

Ưu điểm: Room with spa excellent very clean cleaners tid top job good adult pool till Friday then had kids pool party ini it with very louf music breakfast very good

Khuyết điểm: Very expensive could not even give u a green tea bag st breakfast 5 dollar had to carry on tp get enought water to make a cup of tea in room

Ưu điểm: Very well maintained with beautiful landscaped surrounding. Very clean hotel.

Ưu điểm: Excellent place for family holidays..the pool was great for 3 generation family. the breakfast banquet was amaxing, The staff were all helpful, friendly and so polite. A Kids club with very engaging staff was a bonus.

Khuyết điểm: Nothing...

Ưu điểm: Could not find fault with anything. Facilities to cater for couples with or without children. The staff are so dedicated to ensuring you enjoy your stay and the choice and quality of good is first class

Ưu điểm: Location, Swiming pools, Gymnasium, Resturants

Khuyết điểm: The newer part is much better than the old building, The travel desk did not meet the expectation and gave wring information.

Ưu điểm: Very friendly staff and beautiful garden

Ưu điểm: Overall impression of the hotel is great. the staffs are very helpfull and the food are good

Ưu điểm: All staff were friendly and helpful. The resort spa was excellent!

Ưu điểm: Good location in the city, many restaurants nearby. Beach was within short walk. Large garden-like court-yard with three pool areas, spa and fitness center.

Khuyết điểm: Our rooms were in the third floor with no elevator, and travelling with two small children and a stroller... The room had previously been a smoking room, and it smelled like smoke. Staff at the reception kept us waiting every time we had any business with them. When we needed something from the housekeeper (more towels etc) we had to ask more than once. The pool aerobics was more like for old ladies, and was the same every single day...

Ưu điểm: Excellent location, walking distance to the beach and close to transportation to other locations. Very friendly staff, especially the bellboys always eager to be of assistance. Nice pool areas and green surroundings. Luxurious and relaxing spa treatments.

Khuyết điểm: Lagoon rooms were a bit worn out.

Ưu điểm: Everything about the hotel. Such a good value as included breakfast. The staff could not do enough for us.Rooms were De Luxe and were large...2 large beds which meant 2 kids plus parents could share the room plus free breakfast for kids.Everything was superb.

Khuyết điểm: Only problem was:-I emailed the hotel 2 nights before we were due to confirm our booking. They replied that they had over booked and would we go to their sister hotelin Kata..We were not happy and panic struck as we were taking our family from Singapore. However I refused to change and they just accepted it and we had 2 lovely rooms on arrival.

Ưu điểm: The staff are very helpfull and sericeminded.

Khuyết điểm: The booking are to complicatet. Breakfast time is to crowded and staff to busy, Coffee machines/boilers in the hotelrooms can`t heat the water up to good coffee. Having guests in the rooms cost extra money that is no good.

Ưu điểm: execllent facilities

Khuyết điểm: not convinent for shopping, no free shuttle service to other place

Ưu điểm: Friendly staff, great breakfast and nice pool.

Khuyết điểm: Bed and pillows were a bit hard.

Ưu điểm: The hotel was excellent, walking distance to the beach, close to amenities like restaurants and shopping areas, and the staff where very helpful with our queries, good value for money. Would definitely stay there again!

Khuyết điểm: There was nothing to criticize about our stay there!

Ưu điểm: Room was nice, mini bar was very well priced! Balcony over-looking the amazing pool on 1st floor. There is also a nice rooftop pool.

Khuyết điểm: The bed was a bit hard and there was no extra padding, so you could feel the crack where two beds had been pushed together. Unfortunately we got food poisoning from the hotel, either from the ice in the cocktails or the chicken nuggets. At first we thought it was a nasty hangover but it lasted for days (my girlfriend is still recovering 5 days later). Staff did allow us a late check out of 2pm so we could rest before our flight home, which was very much appreciated.

Ưu điểm: Room was perfect with access to the pool. Staff were lovely and couldn’t do enough for you particularly Jaxsy on reception and also the restaurant staff. The location was good - only 10 minute walk to a beautiful beach and not far from the main road with all the bars and restaurants (there are a few just near the hotel too and a handy supermarket just over the road). Breakfast is also very good with good coffee!

Khuyết điểm: Nothing

Ưu điểm: staff very friendly, helpful, hotel was clean

Khuyết điểm: choice of breakfast repetitive. Unfortunately we were the only British in the hotel

Ưu điểm: Good location! Shop, motorbike rentals and restaurants within 10-100m. Beach is also within walking distance but hotel is aside from main street so its quiet in the hotel. Clean nice room, lovely balcony (although we didn't have pool view). Great pool where you can play ball but sunbathing area quite small between hotel buildings, so there isn't sun all the time. Alternative is rooftop pool, but there's also not so many sunbeds. We enjoyed our stay!

Khuyết điểm: Very poor breakfast - No cheese, no bacon, no porridge, no boiled eggs. Bathroom facilities were changed only once at our last day (we stayed 8 days)

Ưu điểm: Nice location, close walk to the beach, the staff were very friendly and helpful. We booked a great boat trip through the hotel which we highly recommend. Great restaurant across the street along with a small shop which was very convenient. The rooms were large, clean, well maintained. The large beds were amazing. The rooftop pool and ground level pool were both great.

Khuyết điểm: The breakfast selection wasn’t the best. The “pork ham” instead of bacon and “chicken hotdog / sausage” weren’t exactly the best. Often took a while for food and drinks to be refilled, even during non busy times. The food was quite expensive when compared to the restaurant and shop across the road. Only other compliant is other hotel guests causing a ton of noise at 1:30am at the pool and guests somehow charging drinks to our room!!

Ưu điểm: Really comfortable bed. Delicious breakfast with international and thai options. Good and quiet area. Really close to one side of Karon beach which wasn't crowded at all. The best restaurant right in front of the hotel. Couple of shops with souvenirs, 7 eleven and motorbike hire next to the hotel. I do recommend.

Ưu điểm: Staff is really helpful! Location is perfect - silent at night and close to the beach, only 5 minutes by foot.

Khuyết điểm: The is no Restaurant at the hotel, so you can only order some snacks and pizza to the room. For more you have to go out. WiFi is bad. Really bad.

Ưu điểm: It locates on the hill. Need a little bit of walk to the place but it’s nothing really matters. Because the place is really nice!! My room is on the 7th floor, so I have good view of the sea! Balcony very comfortable as we like smoking and having beer outside. Room is big enough for two! And there is a bathtub in the bathroom!! And the price is really super good for this type of the room! We were there in low season of Phuket. Really worth the price! Everything is good! We will come back!!!

Ưu điểm: Great value for money. As long as you don’t mind the steep hill leading to this hotel you’ll be pretty happy with the location. Very short stroll to the beach.

Khuyết điểm: Breakfast was pretty basic. But that’s about it.

Ưu điểm: Good service Smiling and polite service person Distance to beach fine

Ưu điểm: Room was spacious and very clean. The view was excellent.

Khuyết điểm: The room was not clean and the quilt was very dirty. The room was directly access to the pool, it was very convenient. But there was no sea view, only can see the pool. The hotel located on the hill, needs to walk along a steep hillside to enter the room which was dangerous for the kids and grandparents. There’s no direct elevator reach the room above the fourth floor, it has to change another elevator to go up, which you have to walk a long way. The staff was good, only the man who helped to carry the luggage looked unfriedly to Chinese, but good for European.

Ưu điểm: View around hotel very nice and the pool has colour light under the pool floor.

Khuyết điểm: We have to walk so far to get our room , 2 elevators and walk a while,, i thought this might be unsuitable for the old ppl.

Ưu điểm: Hotel room is good specially the pool access room. I love the room design. The hotel is located in a good place. It is easy to walk to the beach. Breakfast is good. Good for family.

Ưu điểm: 1) The staff treated all guest equally regardless of the race which some 4/5 star hotel in phuket lack of it such as Holiday Inn in Patong which I have stayed in b4. 2) I really appreciated and thank the maintenance staff/carpark staff that they help me which I hurt myself (toe bleeding seriously) 3) Make an effort to give us room with good view as requested

Khuyết điểm: Improve in their Cleanliness. 1) Feel itchiness after waking up the next day. 2) Chipped Cup w/o replacement 3) Very dirty/staint at Balcony table/chair/room sofa. (As we are not that fussy; can bear with it. But hope that they can make an effort to improve the cleanliness)

Ưu điểm: Location, pool area, views, bathroom, ... everything is ok.

Khuyết điểm: Stairs and ramps. They have elevators and golf cars, but some amount of climbing is unavoidable.

Ưu điểm: great service

Khuyết điểm: poor English...

Ưu điểm: Nothink

Khuyết điểm: We had Jakuzzi room, but jakuzzi is at open balcony. We had pets in room (The ant in bed and more). In room are not tile, there is only cement. The rooms look how building ground. There is no posible parking motorbike. We check out in 5:00 AM and wasnt posible breakfast. This hotel is very bad.

Ưu điểm: Very beautiful hotel, nice and cheap and an amazing pool.

Khuyết điểm: There is no elevator and if you are staying at the top this is an issue, its a very steep incline and leaves yo wrecked.

Ưu điểm: An amazing pool, and wonderful rooms. Dvd player in rooms, bath looking into the bedroom, amazing

Khuyết điểm: Alot of stairs

Ưu điểm: Top-shot hotel for very little money. This is the B&B part of the resort down the hill in a more busy street. Which only has advantages: calm street (no noisy bars), nice views from the room, all services are provided from the resort.... Off course there is some steps-climbing but staff is, very willing to golf-cart you up to your room.

Khuyết điểm:

Ưu điểm: Lokation, price, breakfest

Khuyết điểm: Bathroom is very dark and looking like in prison

Ưu điểm: Nice location

Khuyết điểm: Room had a bad odour and had to switch rooms. Horrible wi-fi and they didn’t do much to help.

Ưu điểm: The bed is huge! Location close to the night Market, the fruits market and the fish market. A lot of shops, massage places and restaurants nearby. Welcoming tea and possibility to leave luggage at reception. Towels for the pool everyday. The service was great and personnel very kind and friendly.

Khuyết điểm: Honestly, this was the best accommodation in Phuket.

Ưu điểm: Location , pool, room

Ưu điểm: Clean. brill pools. Not too big.

Khuyết điểm: Not much info gave when check in.No late check out..

Ưu điểm: Room every day super clean. Receptionist really helpful and friendly. Everything!

Khuyết điểm: The aircon was not working properly

Ưu điểm: Hotel staff good nice to see chef peter checking everything regularly

Khuyết điểm: Catering for Russian who are noisey and dont obey pool rules

Ưu điểm: Friendly staff and large room, family mart across the street, close to local food market

Khuyết điểm: Ongoing construction next to the hotel 15 min walking to the beach No shuttle bus to patong

Ưu điểm: Very comfortable and modern room. The bed was huge, lovely view from the balcony.

Khuyết điểm: Check in was late. Showed up at 2pm and our room wasn't ready and no one seemed to care. Alot of other people with children were also waiting for their rooms. Difficulty in getting our deposit back as we lost our ticket slip, even though my signature and identification was also associated with the deposit, they did not want to return it without the slip. Most of the pool is shaded for most of the day so have to get up early to get good seats.

Khuyết điểm: Do not drop toilet paper in the toilet

Ưu điểm: The location was convenient for the beach.

Khuyết điểm: Breakfast was not included. The room smelled damp and musty. It was also quite dark in the room during the day. Not much natural daylight in the room. That made it feel quite gloomy. The facilities were quite basic, fortunately I was only sleeping there.

Ưu điểm: Great location very close to the beach Hotel has a good, well priced restaurant for evening meals

Khuyết điểm: Rooms are a bit dark and a little worn. WiFi was rubbish. Too slow to even check email

Ưu điểm: The hotel is a nice clean building and facilities and nice staff.

Khuyết điểm: The hotel requires payment through a special payment system that does not always allow foreign cards. The hotels amenities were not correct the swimming pool is not a saltwater pool as well as the poolside bar is not stocked but empty except for a menu and telephone. In addition we were asked to pay cash over charging to the room. The space appears to have adjusted for families which is common in that area compared to others.

Ưu điểm: Good location

Khuyết điểm: Restaurant attached to premises

Ưu điểm: Room in 2nd floor is much better

Khuyết điểm: hotel staff is very unflexible and not service oriented; Room in first floor smell damp... try to avoid!

Ưu điểm: the location,close to the sea

Khuyết điểm: the room was next to the housekeeping room and therefore quite noisy during day time.

Ưu điểm: Staff were great, good English, Good 3* and close to beach

Khuyết điểm: Only thing not good was their Internet, hard to log into from a laptop as Windows 7 said it was compromised but you could use the hotels 4 computers

Ưu điểm: Location, a short walk to the beach.

Khuyết điểm: Not good for the rain season, you have to walk outside to get from your room to the reception or the restaurant. Breakfast was poor. A quite annoying tailor inside resort, that you have to pass every time you get out of your room. Bad smell on pool area.

Ưu điểm: buono.

Ưu điểm: Hotel is very central to everything. Restaurant is great, great staff!!

Khuyết điểm: House cleaning was very ordinary. Pool bar meant to open at midday, never opened until at least 1pm. Pool area too small, too many noisy kids with very little control. Hotel staff did not monitor this area and therefore was a bit hard to relax in peace and quiet.

Ưu điểm: Great location 3 minutes from beach,friendly staff, large rooms, good food, value for money, free parking 4 star value.We will certainly return.

Khuyết điểm: There was nothing we did not like

Ưu điểm: Good value for money. Pool small but really cool

Khuyết điểm: There was a smell of moisture coming out of the bed cover. Asked to have it changed but wasn't possible.

Ưu điểm: Excellent service, no nonsense hotel, 5 minutes to the beach. value for money

Khuyết điểm:

Ưu điểm: A great little hotel. Good pool and facilities, only a short walk to the beach. Restaurents and markets were also close.

Khuyết điểm: We booked a wake up call for the last morning which did not happen. Luckily we woke in time to get to the airport and catch our flight.

Ưu điểm: Huge Suite, nice decor, great pool, good breakfast, friendly staff.

Khuyết điểm: Building could use some maintenance/update.

Ưu điểm: We upgraded from a Pool Access room to the Villa and WOW so impressive. The room size is over 250m2 which is 5 times bigger than a normal room.The outdoor pool was a great size and lots of afternoon sun.Very enjoyable stay in the villa.

Khuyết điểm: The breakfast is a bit bland. They do a regular bus service to Kata beach every hour but sometimes the question in the morning mean a wait so they need a bigger bus. Some parts of the place are looking a bit tired and needs updating but great value for money.

Ưu điểm: Good location rooms feel new while having a Thai feels not westernised

Ưu điểm: The room was clean, we had two bottles of water everyday. The pool was very nice, but with not so many sunbeds. The staff from the reception was ok and tried to help us with everything we needed. It was nice that they had every hour transport to the beach. I liked that there was a man at the breakefast who cooked eggs and omlette for you. The location was close to many places to eat, massage, souvenirs etc

Khuyết điểm: The location was super far from the beach, about 15 minutes walking. The breakfast was almost the same everyday and not so tasty. I do not reccomend the hotel’s reataurant. We had an unpleaseant experience there. We have ordered two salads. On of them has the ingredients not so well divided, it was 90% salad and only one tomato, two crutons etc. The second salad was broght with the dressing, although we have requested it without it. They have changed it immediatly, but the brought a salad not so pretty that the other one and with some ingredients missing.. bad experience at the restaurant. Overall the hotel was good value for money.

Ưu điểm: Nice hotel with big swimming pool. Clean and spacious room. Reach breakfast. Transfer to the beach every hour.

Ưu điểm: Room very spacious, bed big and comfortable. View from balcony was good. Breakfast had options and i liked it. Pool was big enough to enjoy your daily swim

Khuyết điểm: Furniture was worn out (i personally dont care too much but was noticable). Worst thing about the room was shower. Mold was noticable , light smell inside , some mosquitos were parked there (might be from previous guests or cleaning ladies leaving balcony open).

Ưu điểm: Nothing was good at Alpina Phuket Nalina Resort! I think this hotel should be 3 star not 5 stars as stated. Its not worth being 5 star! It ruined the last 2 nights of my perfect vacation.

Khuyết điểm: The rooms were very dirty and not maintained properly, I was staying at the Grand Suite and found lots of ants and spiders and the room was full of spider webs! The breakfast was very poor and the restaurant was very bad. Staff were not freindly at all, except the singers at the bar and one of the guys who works in the restaurant. Spa was very bad and massage rooms were filled with insects. Wi fi services are exteremly bad and the connection was very poor, i complained to reception but they never fixed it for me. Jacuzzi was not working in my room and no hot water for jacuzzi. I asked reception to clean my bathroom from insects they said they will do so in the morning, which they never did!

Ưu điểm: Centrally located in a beautiful part of the world. Adjoining rooms for kids enabled us to effectively have one large family room. Whilst just off-season, the competitive room rates made two rooms easier to budget for.

Khuyết điểm: Breakfast was of poor standard, and one of the hotel's restaurants was closed as off-season. Bathrooms badly designed a prone to leakage from above.

Ưu điểm: Staff were very helpful and extremely friendly. Hotel and surrounds were beautiful and well maintained.

Khuyết điểm: Bed was a little too hard for my liking.

Ưu điểm: relaxing,quiet,friendly,clean,partly private and beautiful

Khuyết điểm: i cannot say,my expectations were met.

Ưu điểm: The swim out from our room was a real bonus and we used it a lot. No need to go to main resort pool.Last week of low season so resort was very quiet as all the Europeans had not yet arrived. It was very peaceful but food choices in hotel were limited due to seasonal closure.

Ưu điểm:

Khuyết điểm: the key do not work on the last day morning.even after i when to receiption to fix it ! have run up and down few time ,the staff not apologetic at all, like nothing happen.

Ưu điểm: The staff were really friendly and the pool access room was excellent. Very enjoyable

Khuyết điểm:

Ưu điểm: The rooms were very nice and big, the pool was lovely and the service great.

Khuyết điểm: The hotel was a little far from the beach and the free service could've been more regular.

Ưu điểm: very helpful staff, large rooms, plenty of local amenities, good value for money, staff speaks good English, good spa services

Khuyết điểm: bar slightly overpriced

Ưu điểm: Loved it because it was quiet.

Khuyết điểm: Gym did not open till 8am with no good reason not to open it earlier. On check out which was stated as 1pm we were threatened with a 200bht fine for not being out at 12 noon. She was quite rude even when I showed her our confirmed check out time. Almost spoiled an otherwise great resort which we loved.

Ưu điểm: Very good location!

Khuyết điểm: Too expensive for what it is.

Ưu điểm: Very comfortable bed. Clean room and friendly staff. 2 minutes walk it's a amazing long bech

Ưu điểm: Beach Towels and beach mat provided.

Ưu điểm: Walking short distance to the beach. And surrounding shop’s

Ưu điểm: All staff is very friendly, after check out at 12 I could also use the towel and pool. There is shower room for the guests after check out time)

Khuyết điểm: The hotel don't have opportunity to make additional payment for 12 hours/half a day (only for +24 hours), but I needed to stay additionally +6 hours (was ready to pay for +12 hours), the request was send before 2 month of arriving time. It's very hot to spent aggressive sun time w/o conditioner (

Ưu điểm: I have booked 2 rooms for 8 nights (total 16 room nights) but we left after 3 days because the cleaning of the hotel was really bad. Imagine that the back of the entrance door of my room was having a layer of dust that I have left the mark of my hand. The elevator has a flyer with all the precautions to take for the Corona Virus but the same elevator was filthy. The floor carpet was disgusting. The gym had not even a multipurpose cleaner to clean the machines and not even a cloth or some paper to wipe them. There was just an hand- sanitizer; no towel to use during the training and the dustbin was full of towels and paper used the days before (mixed together) and not cleared since days. The breakfast restaurant ... better not to talk about it. We took breakfast only once than we decided to take breakfast somewhere else. The pictures of this hotel look amazing but it is not what you see when you stay there. They only provide for one room key and if you want a second one you need to pay. Once I went back to the hotel and since my husband who was not with me at that moment has kept the key and the money, I could not enter in the room. A receptionist has offered me to open the door and left but then once in the room I have realized that with no card in the slot there was not electricity (including AC) . Ridiculous!!! The pool is very small with only few sunbeds since there is no space and most of the day the area in the shadow. The staff was very nice. A big help was given from the Asst. FO manager but most of the things were out of her control. In a such bad period with the COVID19 spreading all around the word the hotels should upgrade their cleaning standards.

Khuyết điểm: Staff at the reception was nice

Ưu điểm: Is close to everything: shops,restaurants,beach.

Khuyết điểm: The staff speaks a bad English (on a scale from 0-10 i would say a 4). THEY DON’T ACCEPT AMERICAN EXPRESS. I payed with another card and been charge 40£ on top.

Ưu điểm: The location was very good.... close to the beach, restaurants and food markets. The breakfast was extensive and great. The staff at the hotel and restaurant were lovely.

Khuyết điểm: The television signal was very bad. The sun loungers were limited (about 10No.) and only half the pool had sun.

Ưu điểm: location

Khuyết điểm: noisy

Ưu điểm: the location is very strategic. near the beach, calm. not as noisy as pathong beach.

Khuyết điểm: i really have a complaints about the cleanliness of the hotel. i've stayed there for 3 days and for 3 days, my room was not mopped. the floor is sticky and dusty. the toilets stinks... please do care bout the cleanliness of the room. thank you very much

Ưu điểm: Sugar Palm Resort is in an excellent location for Kata beach and close to Kata Noi beach. It is a modern hotel with small swimming pool and spa..Good value choice in Kata

Khuyết điểm: Breakfast room open and therefore not air conditioned. Excellent food choice for breakfast but environment could be improved

Ưu điểm: Sugar Palm resort was one of the best hotels during our 10 day trip between many cities. If looking for a calm place far from Patong's busy and loud life this is the place to go. Nice beach just a block from the hotel, great restaurants all around and very friendly staff willing to help you.

Ưu điểm: Very central location, ideal for beach and for city centre. Easy access for visitors. Really good restaurant

Khuyết điểm: Toomany mosquitoes - perhaps should spray insecticide more often

Ưu điểm: Comfortable hotel.

Khuyết điểm: Old frntures and small buffe for breakfast .

Ưu điểm: Location was great - staying at Kata Beach was heaps better than Patong.

Khuyết điểm:

Ưu điểm: We loved the spa amenities. The massages and scrubs we excellent and the staff was very gracious. Also, the hotel was in a great location on Kata beach.

Khuyết điểm: The bed was very uncomfortable and our hotel room was not clean and often smelled of urine and mold.

Ưu điểm: The location, 5 minutes from the beach, shopping and restaurant around. The pool was nice.

Khuyết điểm:

Ưu điểm: -Kata beach is accross the road, and it is a nice beach -Excellent location, many stores and restaurants -Spacious and nicely decorated rooms and bathrooms -Free internet access and DVD movies to borrow

Khuyết điểm: The travel agency of the hotel overcharges! Go outsite to compare proces and bargain!

Ưu điểm: Staff was amazing!! so helpful.

Khuyết điểm: The toilet flush would not work properly

Ưu điểm: Big, clean room. Fast internet. Good breakfast. Swimming pool.

Ưu điểm: Location

Khuyết điểm: Cleaning could be better

Ưu điểm: All of it, it's situated in a good spot, the hotel is clean and quiet, the staff can't do enough for you, it's been an amazing stay.

Khuyết điểm: Nothing

Ưu điểm: This was our 2. stay and we liked everything at this wonderful hotel. Staff is so nice doing everything they can for you breakfast is very good and rooms are lovely. We are already looking forward to our 3. stay .Book here and you will not be disappointed. Def. the best hotel on Kata beach.

Khuyết điểm: Noting to dislike

Ưu điểm: Lovely layout at the room - separated shower facility and bath tab without no wall. Good for couple. Location and surrounding were also great. Kata beach was the perfect for us; not too much bustling like Patong Beach but also not too much quiiet like Karon Beach. If you would wish tranquil atomosphere, we highly recommend to stay at Kata beach, and the Tropical Kata Resort is one of the best hotel with your budget. THe width of the balcony is our favorite. Nice!

Khuyết điểm: You might not to be able to communicate with staff in English especially on the phone. Even they would understand the language, they are too premature to know how you wish them to implement your requeuest. It's a country side, don't expect too much, and make yourself to feel exotic, then!

Ưu điểm: Nothing. The hotel staff didnt have any clue how to handle customers. Nobody understands basic english and we had to struggle a lot to just order a set of plate and a fork.

Khuyết điểm: Their terms and conditions about not taking childrens less than 12 years is not explicit and we booked it thinking that children less than 12 yrs stay free. They moved to another hotel owned by them and that was pathitic. On the day of check-in (14th November) they did not even have electricity for the whole evening, with ofcourse no power backup. The hotel was stinking and staff was not willing to listen to us for any request. There was no hotel manager on duty as she went off at 6 and staff was in a shabby condition too, without any knowledge and understanding of hospitality. They should actually shut down their hotel or sell it to a professional hotel chain.

Ưu điểm: Room was very nice.

Khuyết điểm: Advertised that they had fitness room - this was not true. Breakfast was terrible, internet expensive. Room was very nice although they do not have mirrors in the bathroom.?

Ưu điểm: Lovely pool area and very clean pool. super good breakfast with eggs if desired. Friendly staff. Very clean in public areas. The hotel is within walking distance to many restaurants. No children or noise from the pool because it is not an ideal family hotel.

Khuyết điểm: Missing cheese on breakfast buffet. Many mosquitoes in the Internet room. The same musician playing every night. He can not play or sing and have the same repertoire every night.

Khuyết điểm: The limited knowledge of the reception staff of the English language, frequently leads to confusion and misunderstandings!!!

Ưu điểm: Value for money.

Khuyết điểm: Better lighting in room needed. No mirror in the bathroom, only wall mirror with no light above. Shouldn't charge for internet, it is a thing of the past and is now provided in most hotels for free.

Ưu điểm: Very nice hotel, everything perfectly clean. Very pleasant staff. Amazing bathroom. Good location. EXCELENT *****Hotel perfecto, todo muy limpio y muy amables. Increible baño. Bien localizado

Khuyết điểm: I've had better breakfast, but sitll quite good.

Ưu điểm: The room with poolview. The pool was next to the pool. You could swim from your terrace.

Khuyết điểm:

Ưu điểm: Small and nice hotel in Kata Beach. Near to the beach and to shopping. Big rooms with shower and bathtub. Cleaned very nicely every day. Nothing really special but to our satisfaction anyway.

Khuyết điểm: The breakfast was not the best in the beginning. Probably cause it was low season. Anyway it got better and better during our 2 week stay (probably as more and more people came). Was still missing basics like cheese and ham for the bread. The gym wasn't very good in my opinion. 4 machines which were not very good. One was broken.

Ưu điểm: Excelent hotel. Very good value for money.

Khuyết điểm: Internet is free but lan. I prefer wlan