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We left the hotel
Okura was listed as luxury, which it was far from. We ended up not staying here after checking in as the rooms were not like they looked on the website and nothing about this hotel was luxury. It’s a very basic business hotel - oversized and questionable on cleanliness.
Location was excellent, close to making shopping area. Big room for Japanese standard.
Staff not very friendly. Limited English with some staff. Concierge overwhelmed with people. Perhaps 2 at the desk would help. Very strict check out policy. Was not given a copy of my bill because I made the reservation over KAyak.
Fess for gym and pool
Lovely staff, very helpful. Hotel seemed oriented towards the business traveller and more for the older Japanese population. That said, it was a very good, very comfortable hotel. Good value!
Old and tired
The air conditioner in our room was broken. They couldn't fix it and offered no compensation for it. The rooms and main hallways were stuffy and filled with smoke.
Lovely Hotel in Great Location! Too bad kids can't
We loved staying here. My only complaint is that it cost additional money to use the pool, if you chose to use the pool, and more importantly, that you had to be 18 years old to use the pool at all. My wife and I were traveling with our 9-year-old daughter, so none of used the pool because our daughter was too young. This was a huge downer, because Kyoto is very hot in August and we would have welcomed being able to cool off in the pool. By contrast, the hotel we stayed at in Tokyo (The Park Hyatt) had no age restrictions on pool usage (or usage fees) and we used the pool twice a day. Other than the disappointment about the pool, the Kyoto Hotel Okura was a total delight and perfectly located and the staff couldn't have been more accommodating, and the free shuttle too and from Kyoto Station was a welcome surprise.
The pool cost money to use. And you need to be at least 18 to use it. This was a huge disappointment since we were traveling with our daughter, who is 9.
Great service that can be expected from the Okura brand. Was unexpectedly upgraded to a large room. Good location.
We loved almost everything about the Okura! Staff were very attentive and helpful with navigating for non-Japanese speaking guests. Facilities were in great shape. Insure dining had both local and international options. Subway access via basement connection and hotel shuttle to/from train station. So many amazing sites to see from there and tour company picked up at hotel.
Much of dining, as seems common in Good hotels in Japan, is fixed price. We found two good options, Merry Island(Italian) and a noodle house that I do not remember the name of, in easy walking distance.
It is conveniently located for shopping and public transportation. Service is excellent.
There is nothing I did not like about the hotel. I would love to stay again!!!
Excellent location spacious rooms accommodating staff
Lower floor rooms needs refurbishing
I appreciate the position and the room comfort
Very clean, with very hospitable staff in central city location, Easy walking to lots of shopping and to subway and train stations. Many restaurants in the atrea with first class restaurants in the hotel.
bathroom decor outdated, bedding a bit too hard
Very comfortable and of high standard
My husband and I found the staff to be absolutely fantastic. They were always very helpful and made our staf in Kyoto very memorable.
This is the most luxury hotel in Kyoto. Everyone will stay there will have the best room and best service for sure!!
Kyoto Hotel Okura ở trung tâm Kyoto, chỉ cách Kawaramachi và Pontocho 10 phút đi bộ. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm truy cập Internet tốc độ cao (có dây) miễn phí, trung tâm dịch vụ văn phòng phục vụ 24 giờ và dịch vụ xe limo/xe đưa đón hạng sang. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên.
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