Laguna Beach Inn

Great location, walk to great coffee @ Pearl St. General Store & cafe (they have everything), restaurants, the ocean and free parking. Street noise is very load, bring ear plugs. Mattress & pillows comfy, no luxury here but rooms under $--- in Lag

Water damage from shower causing wall to crumble, linens not soft, nothing terrible.

Nothing! Very poor accommodations. The staff was not accommodating bordering on rude. The room had bugs in the ceiling light. The bed had Springs sticking out of it. One of the decorative pillows had white stuff on it. The room was last decorated in 1980.

Unacceptable in all categories. Very Poor Accommodatiions with staff that bordered on being rude. They did not want to hear anything about the problems at the hotel. I am extremely disappointed. Plus I had to pay $20/day parking which was not advertised.

Nonexistent customer service

The location was perfect, as we were in town for a wedding that was down the street. Decent continental breakfast and coffee.

The staff were incredibly rude: chatting on the phone without an indication they would help us, no flexibility for an early check-in despite having vacancy (we had a wedding to get to that afternoon), little interest in making accommodations (seemed annoyed when we asked for suggestions on what to do with our hour before check-in). One of the staff members indicated that it was a crazy day, and unfortunately, we were there to be the recipient of her poor customer service