Hotel Valencia

The first Impressions was great. Helpful staff, super clean rooms. Yes, the mattresses need updated as per many previous reviews, but everything was super clean and tidy. The bathroom seemed recently new with a great powerful shower. Walls and floors are thin creating noise, but earplugs blocked all of this for me.

Sadly all the initial positive impressions are overshadowed by the fact this is a smokers hotel. I had to call reception at 1am in morning to report the fact that other rooms were smoking and within corridors, and the smell was coming under my room door. Further to this, my room was on 3rd floor over a courtyard, and again people gather on the ground floor "outside" to smoke, so even though I was on 3rd floor, my room filled with cigarette smoke. It was while lying in bed that I noticed that my smoke detector was covered with a plastic bag and kept in place with an elastic band - I assume to allow people to smoke in rooms undetected. I mentioned all of the above to the reception staff who acknowledged the problem but did not seemed concerned with solutions - which I assume is because they themselves smoke at reception as is very noticeable especially late at night. Overall, the starred rating of a hotel should not determine whether you should accept being exposed to cigarette smoke in this day and age. I travel often to Las Palmas, but unfortunately due to the smoking issue, I will not stay at Hotel Valencia again.

Friendly staff, good location.

Cool in the room, no hairdrier.