Luxury Suites International at The Signature

Khuyết điểm:I wrote to say the toaster had coils outside of the toaster morning 1. I got a response 3 days later. Staff was rude. We checked in and our keys didn't work, twice. The 2nd time bellman was delivering luggage to our 2 bedroom suite. The bellman wouldn't let us into the 2nd room. He called maintenance to come fix the lock. I was on the phone with the front desk letting them know the keys opened the 1st room but not the 2nd. The woman who just checked us in, replaced the keys once said I remember you, come back. I sent my 6 foot 6 son to the front desk. The man working behind the desk was on the lobby floor, yelled at my son because he's a minor that he was to leave no children are allowed in the hotel lobby. My son was in the lobby to pick up the new key. My son returned to the room, bellman finished and I gathered my children and returned to the lobby for now the 3rd time. All reports I read was hotel is open, come out! I arrived to find NO valet. NO room service. NO Starbucks. NO pool service. NO housekeeping. When I called to add another day to extend our trip Brian in reservations said do you have a request for high floor? I said yes, that would be great! Upon check in was given rooms on the 2ns floor. Really? This whole trip I was repeatedly told NO. NO, NO, NO. Why even open??? This was no vacation. NOT relaxing, NOT enjoyable. I stay at your hotel 2 to 3 times a year. And have for the past 8 years. This was my last stay. Extremely dirty, disappointed. Ripped furniture. No service and certainly didn't treat me or my family well. Disappointing!

Khuyết điểm:No early check in. No club entry with hotel guests.

Khuyết điểm:porr customer service I schedule a room for sunday and they told me that I couldn't check in until 3pm even thou I told them that I got married at 12 am and that we needed a room.

Khuyết điểm:Arriving before check in time, I asked if I could upgrade to an early check in. No one was able to accommodate the request or tell me when my room could be available ahead of normal check In time.