Opulence Central London

Central location

No breakfast option. No hairdryer. No iron. Kettle for in room tea too big to fill from basin - took some initiative to fill by pouring glasses of water in. Dirty cups. Tea/coffee not replenished after first day. Basin drainage faulty - took ages to drain after just cleaning teeth; no option for plug for face wash. Bedside light didn't work. Only two power points (hard to find) which involved unplugging fridge to plug in laptop and balancing on end of bed to use. Steep stairs. Unable to close windows therefore traffic noise all night. But worst of all, no ability to provide a VAT receipt for the stay. Find it hard to understand how this place got any star rating at all.

Location.

Dirty. Needs a good bleach and a dust.

Very little to be positive about given that this apparently a 4 star hotel.

Reception on way in very low key. No lift and no catering of any kind (even a vending machine). Uncomfortable mattresses with no covering other than an ill fitting single sheet. Bathroom floor dirty. Side lamps with plugs which didn’t fit sockets. Significant noise from surrounding rooms. TV didn’t work.

friendly and helpful staff

From the photos it looked nicer, the bathroom was not in good condition and it does not have an elevator (to carry luggage is inconvenient).