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Staff @ reception were attentive - our room was extremely hot and heating was centrally controlled so we couldn't operate it from the room. Receptionist turned off heating and our 2nd night was much more comfortable.
Room too hot but rectified immediately we asked for heating to be turned off - central control only.
The room was comfortable and clean. The walls were well sound-proofed and we had a quiet night. The breakfast was adequate.
I asked for a quiet room and got one. Zero noise, except for that of doors closing in the corridor, which is unavoidable. This is the quietest hotel I have found in London, after many tries, and I will definitely return. Also, the reception staff are all exceptionally pleasant and obliging.
It is very central, the stuff are very nice and helpful. The services are good
Rooms are a bit small and a bit noisy
Room was comfortable, warm and quiet. The location is really good with being only minutes away from both Bayswater and Queensway Tube (just a few shops apart from each other).
Great value for money
Reliability, no queues for breakfast, adequate breakfast to start off a new day, staff all knowing what to do and having practical answers to all querries, good feeling when returning from a long london day, all facilities working effectively even if without frills. Our best hotel experience in 25 years of annual visits to the capital
Not much really, poor tv channel choice perhaps and need to organise space well as the room is comfortable for only one large piece of luggage, but nothing compared with some rooms in other hotels we experienced in the past.
very small bedroom and a little shabby tho clean
The locationi was great and the room was larger than I expected. The bathroom was modern and very functional.
Some of the staff left something to be desired in the way of customer service.
Phoenix Hotel ở Trung tâm Luân Đôn, Luân Đôn, cách Queensway vài bước và cách Công viên Kensington 6 phút đi bộ. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm máy vi tính, báo miễn phí ở sảnh và dịch vụ giặt ủi/giặt khô.
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