Holiday Inn Express Manchester CC - Oxford Road

Staff friendly Location

No aircon working the full 4 nights Breakfast not good I like crisp bacon but I like it warm as Well! Only had once then went too Greggs

Good sized room; having a sofa in the room; room colour scheme; large shower cubicle; tea, coffee & hairdryer in the room; ability to store luggage after check-out; not far to walk to restaurants in Chester St (although these were of mixed quality).

The TV/mirror wall of the bedroom was badly scuffed and stained with what looked like dripping water trails - this was most unpleasant. The room was too warm at night - the air con didn't seem to go below 18 degrees and was not providing sufficiently cool air, I had to throw off the duvet. Not all the usual TV channels seemed available (weak or no signal). The beading on the bottom of the shower door had come adrift. The scrambled egg at breakfast was not good - it tasted like it was made of powdered egg. The free coffee machine served dreadful cappucino - horrible froth and very little coffee!

Location was great. Breakfast was nice but should have more options for vegetarians.

The staffs need urgent training in hospitality management. The rooms were allocated without checking the facilities are operable or not. In fact the first room that was given for us had a problem with the cistern. It needed few hours of convincing and practical demonstration until we are relocated to another room, where the AC was almost non-functional. In spite of repeated assurances it was not fixed and we had to bear with it for the next 36 hours. Result: the room was stuffy and we spent two uncomfortable nights.