Riad Al Ksar & Spa

The overall atmosphere is quite pleasant. This is an old house that has been completely renovated with the sole purpose of being an hotel/riad. The patio gives it a seclude feeling even though he hustle and bustle of the city is just around the corner

The main issues started long before our arrival. Firstly we were asked by the property owner to make the remaining payment outside the booking.com system which is highly unusual but that was promptly resolved. We also booked a transfer from the airport to the riad via the hotel. however, upon arrival there was no one there waiting for us, we had to rely on the kindness of strangers to make a call in order to enquire the driver's whereabouts. Regarding the hotel itself, even though it looks good on paper in reality the experience is quite different. The pool is fact a tank, the amenities and toiletries are outdated, and most staff members are impolite and tend to be borderline rude. The breakfast is also very spartan. We book two rooms, one of them had everything working normally but the other one had an AC problem, it didn't work, not an option with 40ºC outside, so we had to wait for them to repair it - that could be considered a positive thing (prompt response) - however we had to speak with the "boss" and he wasn't to happy about it. Speaking of the "boss" we were also disturbed in the middle of the night by some staff members (on boss' orders) who were demanding "final payment" to my knowledge check out is done while you are leaving the property, not in the middle of the night in your PJs.