Riad Lea

I like the hotel was within 15 minute walk to the Medina and the main square.

I didn't appreciate the rudeness of the staff, no HOT water for the 2 days I stayed at this property, limited wifi/ no strong signal and issues with the wifi that prevented us from using it at all, nor did I appreciate the inability of the staff to try to meet our needs as far as issues were concerned. When we arrived on Thursday evening, it was after 10pm. After checking in, we went to our rooms for the evening and realized there was no hot water. Due to the time, after 11pm, & there being no phones in the room to reach the front desk, we didn't seek help. The next morning, we had an excursion planned for the entire day to the waterfall. We left at 7am and there was no one at the desk for me to ask to check our hot water. I sent the hotel a message via booking.com to address the issue and possible travel transportation on our day of checkout. However, after 5/6p I noticed I hadn't received a response from riad lea. Therefore, I called. The staff member, a man, who answered, was very rude and said I waited too late to ask for someone to help and he couldn't get anyone to fix it until the next day (Saturday, our checkout day). I explained to him that I sent an email on booking.com earlier and I that I only called because I noticed no one had responded. He told me the wifi wasn't working so no one could read or receive any emails. I then told him again what the issue was and if someone could fix it today. He didn't offer to look at it himself or even attempt to reconcile the issue. He then proceeded to tell me that the card machine was also down and that we'd have to pay cash for the room. I called again later, before 8p to ask our final price of the room (so we could withdraw the funds to pay) and if the card machine was working, again, he was rude and said he already told me the machine wasn't working and that he couldn't tell me the balance of our room because the wifi also wasn't working.

Nice clean room with gentle reception guy

Really bad location. It seemed really dangerous. Furthermore, the owner did not allow us to pay our two night stay with a credit card. He has never informed us about such a thing.