JW Marriott Hotel Medan

The room on 29th floor was very nice. The staff was very nice and helpful. Breakfast had variety to chose from and was really tasty. We had massages in spa and those were very nice.

Sauna is very old and looks like from 2-3* hotel... Jade restaurant was biggest disappointment, very ordinary food for very high price

Great place - Excellent staff that makes the property add value.

The jade restaurant and the buffet breakfast was really good. The staff was polite and efficient. The public toilet in JW Mariott is clean. The gym was neat and clean. The massaging area was good. The security level is high as they have screening before you can enter JW Marriott.

The facilities was not good as the first time i came. I stayed at level 2505. The hair dryer was faulty. The shower temperature is cold even after adjusting. The bath tube have traces of hair when i checked in. The shower towel have a smell. The pillow was too soft for sleeping. The slipper provided is not slip proof and going to the shower is a challenge because the floor is cold and you might slip and fall with the slipper. The room service is chargeable but the staff was polite.