Seasons Heritage Melbourne

I've stayed here many times in the past and have always had a good experience. It's a great building in a handy location for my needs. Some of the reception staff were excellent - friendly etc. As for others, please see below.

I stayed 2 nights this time around. Perhaps the hotel has changed ownership - My apartment was extremely sparsely furnished - bare walls, extremely shabby furniture (no sofa) in the living area, a tired sideboard covered in scratches. The glass sliding doors were filthy, the kitchen wasn't equipped properly (no teaspoons, no tea towels). When I rang reception for room service, the phone wasn't answered or the person's attitude was very disappointing. My apartment wasn't cleaned because "it's Sunday". The hotel is clearly run on a shoestring, and unfortunately it shows. Very disappointed as I loved Seasons Heritage in the past.