Hotel Casa del Balam

Loved our beautiful room with balcony over-looking the pool. Wonderful to swim and refresh every afternoon. Staff is great— especially Diego.

A very cool spot - the lobby and entrance plaza are like being in a jungle paradise. The room was very very spacious, and the decorations were old-school feel and quite elaborate. The bed comfortable, and the staff were friendly and helpful, especially with nearby recommendations and directions. The hotel is VERY centrally located, which is awesome to get around to the lively plazas and Paseo de Montejo. super conveniently located and easy to get around. The grounds themselves are very luxurious looking.

The bed was very big but a little but hard. Some of the bathroom amenities needed a fix, like leaky tiles after showering, but nothing that really bothered us

It is centrally located and very good ambiance.

The receptionist was not as welcoming.

The staff were very friendly and helpful. The water pressure is excellent. The sheets and towels were soft and comfortable. Location is central. I had an amazing stay as a solo traveler.

I didnt realize the minibar needed a key to open and I wasn't given one at check-in. I ended up going to the attached restaurant instead. No big deal.