B&B Bellavista Suite

The location was great and the staff who served us breakfast the next morning were really attentive and helpful

There wasn't any hot water in our suite so we had to have a cold shower over the bath. No access to the pool - we were told it would cost us 20 euro an hour to use it, which is a shame as it was closed on our day of arrival due to bad weather. We also got charged 5 euro for storing our luggage the next day - all basic things that you'd expect as part of your stay in a hotel.

The bed was comfortable. They brought the breakfast to the room.

We arrived at the time we specified. Upon arrival we were told somebody else was in our room and that we would have to be brought to another property for the night. The staff member who met us could not tell us who was in our room or what the situation was. This was very disappointing and dealt with in a severely unprofessional manner. We were ensured that the matter would be dealt with the following morning. The room in which we were put was approximately half the price. In the morning the member of staff messaged to tell us the people had vacated our room and that she would collect us. We told her the time we would be ready to leave however we were left waiting 45 minutes once we had checked out. Given the inconvenience of not having stayed where we had booked we felt that our situation was not being prioritized. When the staff member did collect us she did not greet us or acknowledge what had happened the night before. We had to ask and were told that a couple had been admitted to the property by other guests and that a manager had authorized their check-in without any identification being sought. There was no attempt made to address the inconvenience of not being able to stay where we had booked, keeping in mind that we had paid in full for our stay. We requested that we be reimbursed the money for one night's stay as we had not actually stayed in the room that we had booked for the first night. The staff member told us that she would reimburse us in-full with cash the following day. The following morning she sent a message to say the refund was not possible and that she would give us half, €90. Following this we phoned the manager, Roberto Perricci, to explain our view. He did not allow us to express our view, he was highly unprofessional, extremely rude, & used a raised voice. He came across very childish and had difficulty listening to what we were saying, this was highlighted by how he abruptly hung up the phone.