Best Western Dorchester Hotel

Breakfast, room and location were just what we were looking for. We did have a concern and it was dealt with promptly and courteously by the manager,Julie. Thanks once again.

Before we got to the hotel, I asked them if they could add a little flare to our room for my birthday (which was Friday). I got a message back from Julie who was kind enough to upgrade us to an executive suite as our “flare” to our room. We were very excited about this! Not many hotels make these gestures and should be noted. They want to make their guests happy! They even took a request from my partner’s mother for my birthday by adding champagne and fruit to the room. It was a delight! The hotel is in a great location if you’re more into downtown vibes. It is walking distance to the bay too! The check-in was smooth and easy, and so were the directions to get to our room with our bags using the elevator (if you stay here, you’ll see why I mention that). Our check-in clerk, Zach, was great! He was friendly, helpful, thorough, and patient with us, every step of our stay! The bed was comfortable, water in the shower stays hot the whole time, and the ambience was very relaxing. I highly suggest this hotel for location, staff, cleanliness, ambience, and accommodations.