The Originals City, Hôtel Nancy Centre Gare (Qualys-Hotel)

The location near the town centre

Noisy room due to walls lacking soundproofing. On a business trip, I left one day early because of the noisy street (trucks in early hours) and noise in adjacent rooms and corridor. No manager were on duty on my departure day to let me know if I could be reimbursed the 2nd night that I didn’t use (or pay a penalty for leaving early). I was told to come back 2 days later after the receptionist would ask advice to his manager. 2 days later, when I returned, the staff on duty didn’t know anything about what happened and said no manager was there to sort it out. I had to insist to be reimbursed the 2nd breakfast and the 2nd night city tax. In this particular instance, there was a lack of communication between the staff and dire need of management presence.