Jaypee Siddharth

Location

Toilet

bathroom wash basin leaked. plumber came 4-5 times to fix it. but they could not fix it. hence, the bathroom floor was always wet.

Nothing

I travelled with my mother who is in a wheelchair. I emailed well before booking to confirm disabled room available. It was available and I booked and confirmed room definitely available and reserved for us. Upon arriving we got told a man in a wheelchair extended his stay and the room no longer available. Advised a disability is not negotiable and we reserved the room and cannot stay in a standard room. After a lot of backwards and forth still no disabled room available and we were shown the room. There was no way my mother could access the room let alone the shower with a step behind a door the wheelchair couldn’t even get into the bathroom. The manager came out and said there was nothing he could do and said too bad. I argued he could have advised us before we arrived, refunded us and we could have found another hotel. He said there is a lady in there and he can’t evict her. I challenged him The manager started yelling at me that a very sick lady who has been here over a month and he can’t evict her and have some humanity. I was like really. My email was less than a month and the story of the room now changed 4 times. Not only this but he was screaming at me in the lobby. This hotel is very average for the price paid as well. I’ve stayed in beautiful hotels for half the price per night. This one is far below average. The hotel manager was the most disgusting man I have ever met in my life. It was 1am and we eventually got my mother in a suite there but she still had a lot of difficulty showering and had to have a lot of assistance. Avoid because this hotel manager is a liar and absolutely unreasonable. You do not yell at guests under any circumstances. Reviews on TripAdvisor appear to be fake. All good reviews have only ever made 1 review. Profiles incomplete etc.