Dịch vụ và tiện ích
Đỗ xe và phương tiện giao thông
Đa phương tiện và giải trí
Khuyết điểm:No heat in room. Room looked dingy. Poorly lit.
Khuyết điểm:We chose a superior room which is supposed to be a balcony room or private courtyard setting, king size bed with a full bath. I also chose to surprise my wife with the romantic package (rose pedals, champagne, chocolate covered strawberries, etc). I called the hotel one week before our arrival to check on parking and was informed they had ample onsite parking and there would be no need to park elsewhere. Now what we really got was a room on the first floor down the street from the main hotel. The room had two queen beds which were crammed in the room so tightly we could be barely enter the closet or the bathroom. Oh wait, did I mention the check in process took two hours. There was no “romantic package” waiting on us. I ended up having to park nearly one mile away because all the onsite parking was taken (first come first serve). As I was walking to the room from the parking lot nearly one mile away, my wife text me this very simple text, and I quote “the room sucks”. You can imagine I was crushed, 5th year anniversary, romance, New Orleans charm, and I the text “the room sucks”. So before I headed to the room from my long journey where my car was parked, I stopped in the reception area to check on the situation. The staff was no help at all. Sorry sir, is what I heard. We are booked and can’t make any changes in the rooms. Sorry sir, we see here that you paid extra for the romantic package, but we didn’t get the memo so it wasn’t delivered. Sorry sir, for your one mile hike because we didn’t have any parking available. I was told my room was a superior room, not sure what it was superior to, but it certainly wasn’t what we paid for. The room did come with a coffe maker, unfortunately the cord wasn’t long enough to plug in where it was sitting so we had to move it the bathroom counter. Surely that’s normal in a superior room. to say the least my wife and I were disappointed and feel as though we didn’t get what was promised.
Khuyết điểm:Climate Control - none in one room, off/on in another - controlled by front desk, Not clean, Ran out of blankets/wash cloths, Staff was apathetic
Nhận phòng/Trả phòng
|Nhận phòng bất kì lúc nào sau 16:00, trả phòng bất kì lúc nào trước 12:00|
|Chính sách huỷ đặt/trả trước sẽ khác nhau tuỳ loại phòng và nhà cung cấp.|
Chateau Hotel nằm tại 1001 Chartres Street ở French Quarter, cách trung tâm New Orleans 1,1 km. Louisiana State Museum là thắng cảnh gần nhất so với Chateau Hotel.
Giờ nhận phòng là 16:00 và giờ trả phòng là 12:00 tại Chateau Hotel.
Có, Chateau Hotel có đường truyền Wi-Fi miễn phí.
Không, Chateau Hotel không có bãi đỗ xe miễn phí.
Không, Chateau Hotel không có dịch vụ đưa đón sân bay miễn phí.
Chateau Hotel cách New Orleans Louis Armstrong một quãng 19 km. Chateau Hotel cách Gulfport Biloxi Regional một quãng 107,5 km.
Có, Chateau Hotel có hồ bơi trong khuôn viên.