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have stayed in hotels probably 1,000 nights in the past 5-7 years. this hotel was easily the worst.
Hotel incrível! Surpreendeu as expectativas!!!
Localização perfeita próxima da Times Square e Central Park. O quarto (Deluxe one bedroom suite) era incrível, enorme, limpo, com microondas e frigobar e com um quarto conjugado. Perfeito para nossa viagem em 3 pessoas. Todos os funcionários que conversamos ou precisamos de alguma informação foram cordiais. Foi o melhor custo/benefício que encontramos!
Não tinha Wi-Fi gratuito, para nós não foi um problema pois tínhamos um chip com internet ilimitada, mas pode ser um inconveniente para muitos. Não tinha lavanderia no Hotel para que pudéssemos lavar nossas próprias roupas, tinha um serviço de lavanderia que era caro, cobrava por peça, portanto não utilizamos.
The staff were all wonderful and accommodating. We asked to move rooms after our first night for more room and they were able to do it immediately! The new room had a sour smell so we asked to be moved again, my new keys were waiting when I got to the front desk. The staff is great! The bathroom in the newer renovated rooms was nice, good size. The location is perfect- right in between Central Park and Times Square.
No a/c controls in room. It was rainy, but humid during the day and colder at night causing the heat to kick on. As people got hot, windows were opened up, causing the heat to stay on. It was pretty miserably hot and our windows stayed open the entire stay. It would dip into the 40s at night, but with the heat on, our room stayed comfortable. older room had extremely small bathroom.
Perfect location and beautiful hotel
The staff was wonderful. Best bellman you could ask for. They always checked to see if you needed help with directions. Cannot say enough about them!
The rooms are hot. It was 22 degrees out and we slept with the window open to get air. It's an old building so you don't have individual control over the temperature.
Worst hotel I have even been to
I did not like anything about the hotel besides it's location and even that wasn't worth the stay
I dislike that you had to pay for Wi-Fi, the hotel all on it's own was dated, bed sheets were stained, king size bed seemed like a full size, heater made loud noises that woke you up, the water temperature would change when the next door neighbors toilet would flush or at any point the water was being used elsewhere, the sheets were ripped and lights would flicker, elevator was slow. The price you pay is simply for the location. The hotel itself was not worth it
Decent room for the price
Hotel was clean, parking was $40 for 24hour and it was in a good location.
Met our expectations
The room was as advertised- 2 double beds, there was also a fridge and microwave. Enough room for 4 of us ( 2 older teenage 6 foot boys - bit of a squish in a double bed, but they figured it out!!) - The shower was high pressure and stayed hot for the four of us. The staff were courteous and very helpful. There is a coffee /breakfast restaurant on site that is convenient. We did not spend too much time at the hotel - it is very conveniently located to subway, walking distance to radio city, Times Square, Shops on 5th Ave and Central Park.
The shower curtains need more magnets on the bottom. When you turn the shower on. The pressure from the shower causes the curtain to envelop you as you're showering!
Perfect location to base our NYC holiday
We loved the Wellington. We will be back.
Great location, customer service could be better
Location was great. Next to Carnegie Hall and convenient to the subway. Comfortable beds. Front desk staff were friendly We did get free internet
Shower ran hot and cold with no notice. Bathroom was cold, felt like it had no heat Difficult to ask assistance because the front desk was always busy and there was either no concierge or the one available was not very helpful or friendly
False Ads and Burning Hair Dryers
The location was all we paid for. Great spot.
The room was half the size of the photos and there was hardly room for the bed. The hair hair dryer set the smoke detector off. No fridge. No microwave. Had to pay for internet. Pretty much a bed storage closet with a smoking hair dryer.
Tiny rooms and smaller bathrooms than on airplanes
The location was the only thing this place has going for it.
The rooms ware super old. Old furniture. Super small bathrooms. Extremely small showers. Not clean. A real dump in my opinion.
Worst service I have EVER experienced
The only good service I got was from the room service staff and the hotel handyman who came to help we with my heat after being dismissed by the front desk attendant
The front desk staff I encountered upon check in was beyond rude, beyond inhospitable. I had to wonder if I was getting a rom for charity or had I not just spent a tidy sum to stay there. As a business owner, I had to speak to the management whose response was less than satisfactory. Had my check in by been at 11pm I would've cancelled and stayed elsewhere. Had I not been tired- the sidewalk outside would have sufficed. I will NEVER stay there again not recommend anyone to. I have Zero tolerance for bad service and rude staff. They should be let go or out around the back to count towels or something. Not interact with humans
Great service and good location.
Very small room.
I had requested a non smoking room, They completely ignored my request and placed us in the smoking area of the hotel. We asked to change room and they told us it was was not possible until the following day and that the same type of room that we had paid for the deluxe double double would not be guaranteed.We were forced to stay in the roomThe smell was disgusting and you felt sick walking to the room. We were not compensated in any way for our discomfort. very poor!!!
We stayed at the suite and having the kitchenette was very convenient. Their internet connection was super.
It seems the walls are thin and we had to bear listening to piano playing from next door well into midnight. Also, the service people use the same elevators and there is a long elevator wait during some morning hours.
It was very close to theatres,Time Square, central park and 5th Avenue.Our room was clean and comfortable
The room was comfortable and the staff was responsive and knowledgable; enjoyed the international ambiance
The elevators are soooooooo slow...
location and room was very nice
kitchenette had no utencils only microwave and fridge.
The hotel was in an excellent position.
The hotel room was a bit dated and could do with refurbishing (especially the bathroom) but having said that it was clean, a good size and what we had expected for the price.
front desk not friendly
The staff were very friendly and helpful.
Bathrooms are in serious need of up-grading
location, size of room, quiet location (in my room at least)
requested check in at 2pm the day before, did not happen
Tọa lạc tại trung tâm New York, Wellington Hotel cách Quảng trường Thời Đại 8 phút đi bộ và cách Broadway 10 phút đi bộ. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, dịch vụ trả phòng cấp tốc và dịch vụ giặt ủi/giặt khô.
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