Wellington Hotel

False Ads and Burning Hair Dryers

The location was all we paid for. Great spot.

The room was half the size of the photos and there was hardly room for the bed. The hair hair dryer set the smoke detector off. No fridge. No microwave. Had to pay for internet. Pretty much a bed storage closet with a smoking hair dryer.

Tiny rooms and smaller bathrooms than on airplanes

The location was the only thing this place has going for it.

The rooms ware super old. Old furniture. Super small bathrooms. Extremely small showers. Not clean. A real dump in my opinion.

Worst service I have EVER experienced

The only good service I got was from the room service staff and the hotel handyman who came to help we with my heat after being dismissed by the front desk attendant

The front desk staff I encountered upon check in was beyond rude, beyond inhospitable. I had to wonder if I was getting a rom for charity or had I not just spent a tidy sum to stay there. As a business owner, I had to speak to the management whose response was less than satisfactory. Had my check in by been at 11pm I would've cancelled and stayed elsewhere. Had I not been tired- the sidewalk outside would have sufficed. I will NEVER stay there again not recommend anyone to. I have Zero tolerance for bad service and rude staff. They should be let go or out around the back to count towels or something. Not interact with humans

Great service and good location.

Very small room.

Location

I had requested a non smoking room, They completely ignored my request and placed us in the smoking area of the hotel. We asked to change room and they told us it was was not possible until the following day and that the same type of room that we had paid for the deluxe double double would not be guaranteed.We were forced to stay in the roomThe smell was disgusting and you felt sick walking to the room. We were not compensated in any way for our discomfort. very poor!!!

We stayed at the suite and having the kitchenette was very convenient. Their internet connection was super.

It seems the walls are thin and we had to bear listening to piano playing from next door well into midnight. Also, the service people use the same elevators and there is a long elevator wait during some morning hours.

It was very close to theatres,Time Square, central park and 5th Avenue.Our room was clean and comfortable

location and room was very nice

kitchenette had no utencils only microwave and fridge.

The hotel was in an excellent position.

The hotel room was a bit dated and could do with refurbishing (especially the bathroom) but having said that it was clean, a good size and what we had expected for the price.

location

front desk not friendly

The staff were very friendly and helpful.

Bathrooms are in serious need of up-grading