Sleeperdorm - Hostel

N-A

I feel my stay would’ve been better at this property if on arrival after travelling 3.5 hours I hadn’t been told my room had been cancelled by someone over the phone and they apparently had ‘all my details’ which is outrageous. So I paid for a 6 bed dormitory and received a 4 bed after staff being rude towards me as if it was my fault. Me and my friends paid our safety deposit by card and when I emailed to say I was not happy about the fact the money still hadn’t reached any of our banks and how I had paid for 6 beds and only got 4 therefore I feel I should have been refunded money on their unprofessionalism and no mistake of my own. I spoke to staff in the morning of my stay and was told nothing could be done. I would advice anyone thinking of staying here to go elsewhere, you will receive a better service.