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We reserved a family room (double and a single). First room they tried to give us was 2 twins in a room without a door knob. Stains on the bed covers and an overall stink. After complaining to the owner they gave us a double with a twin all scrunched into a small room on the 4th floor (no lift).Mind you they said that all the rooms were booked and everyone checked in which was obviously a bald faced lie.
Many good points. a friendly welcome, helpful staff, a comfortable bed and the bar was open till late!
Only one. The temperature of the shower in my room barely reached tepid. as this was only one night it mattered little to me but worth checking out
The downstairs of the hotel has a warm evening atmosphere and a fun design. The staff are friendly and it is near the river and beautiful bridges.
Make sure you ask for one of the new rooms as we were faced with a very small, cold, shabby room and a fold out sofa bed for the same price as the larger, updated rooms with four poster beds! Be sure to check your booking with them twice before arrival as we checked only once and were not put on the booking list.
The rooms were replenished daily and clened for when i returned and the food for breakfast was spot on. Steve on the bar was very approachable with a smile on his face at all times and when time allowed was willing to have a chat. The two ladies who did Breakfast were also excellent and very friendly and could not do enough for me. So thanks to them.
At night time during the week i came down every night to eat but with me not being a great fan of tapas i ate the from the specials board. Unfortunately the special was the same all week and i would of liked a touch of variety. Due to this i went somewhere else for dinner when because of the nature of my visit (business) i would of preferred to stay there as i had lots of studying to do in my room. It would not put me off however as the positives far outweighed the negatives. Keep up the good work i think your on to a winner yours sincerely Graham Macdonald.
The staff were very friendly and helpful at all times.Hotel was basic but clean and very well heated despite the extremely bad weather.Hotel tapas bar great food and good value for money
Breakfast finished a little bit to early at nine am.Nine thirty is more appropiate for people on holiday especially in an northern England winter.
when I went there.that is no heat conditionor during I stay. I feel disappointed with that.
Reasonable sized room and very friendly staff
Restaurant closed earlier than advertised (at 9 instead of 10) so we missed dinner there
Staff friendly and helpful. Very comfortable bed.
No toilet roll holder. No bath mat and water tended to go onto floor when showering. It ended up in a pool by the bathroom door.
good bedroom, comfy bed, very friendly staff, great breakfast, location of hotel.
the personnel was really friendly and cooperative.
The hotel offered wireless internet, but that did not work. Also, it offered tv, but most channels did not work properly.
Reasonably central to town, good location with regard to other restaurants.
The quality of the room was poor, the bed sloped (felt like you where going to fall out), the bathroom smelt (problem with drains venting in), there was no controller for TV (meant using button which difficult since TV six feet in the air), there was little or no parking (had to park on street), etc.
The Kenilworth ở Jesmond, Newcastle-upon-Tyne, cách Đại học Northumbria 3 phút lái xe và cách Công viên St. James 9 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm báo miễn phí ở sảnh và dịch vụ trông giữ/bảo quản hành lý. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên.
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