Best Western Plus Newport News Inn & Suites

Shabby

The staff are great, friendly and want to please, but are limited in what they can do.

The room I was in, 308, had a big slice in the sofa, like there had been a knife fight in there previously. I was switched from 309 where there was no heat (below freezing out) and where the TV didn't work. The furniture appeared dirty and sagging. The cabinet that held the TV had been cut in half to hide the fact it had been broken. Peeking out from under the bed skirt was the ripped corners of the box spring, which appeared to be 100 years old of so. The toilet ran all night, though I reported it to the front desk, the maintenance staff never got to it in my 10 night stay. No effort was made to cover the smell if cigarette smoke. How much does an air freshener, used in other hotels, cost?