Bella Begonia Nha Trang Hotel

The bell man was very nice and friendly. He talked to use gently and played with my kids and made them laugh

The rest I didn’t like at all. 1st thing to talk about is the facility. The room wasn’t quite as big as what is shown online. I booked a twin room with one queen bed and one smaller bed, but when we checked in, there were two small beds inside the room, and then i called and asked the receptionist, she said it was the picture that they posted on booking.com that was wrong, not them. They claimed to have a swimming pool, but interestingly enough, the pool was in there Sister hotel, not the one we booked with. The safe was hard to use and when i went out of the room, all of the electric devices will go off, and the air conditioning took forever to start doing its job. There were 6 floors in the building, but the elevator only stoped at the 5th, and my sister and her 1 year old daughter was in the 6th, not to mention there was only one elevator and every single time we use it, i felt like i’d grown one year older. But the worst is yet to come. What I didn’t like most was the receptionist and the house keeper ‘s attitude. The receptionist wasn’t welcome us at all, she did her job like someone else made her did it and she didn’t want to obey. And they she even asked me to write a 10 point review with her name on it without even asked me how was my staying going so far, not once. I hated how the house keeper was trained. I understand they can’t speak foreign languages, but at least they should smile or say hi everytime they see a guest go by. One day i was sleeping in my room, a woman wanted to gave me more shower towels, she used her master key directly without knocking the door and checked if anyone was in the room. And the moment i woke up is the moment she realized there was someone inside, she stopped at the door and then knocked it leaving it opened ??? I mean, WTF ??? Couldn’t be more rude. Long story short, this is the first and definitely will be last time we book that hotel.

Staff was very friendly and helpful

Room was very dark and dull...When using shower water was all over very dangerous to slip and no curtain rail