Première Classe Obernai Centre Gare

We booked a room 2days in advance. The day we left, we called the property to check if everything fine. They confirmed and said that they are waiting for us no matter the time we arrived. When we finally arrived at the hotel at 11pm the receptionist told us that the reservation was cancelled due to insuficient funds on the credit card. I wasn't prevented about this situation and i find that highly upsetting. On the booking profile of the hotel, it is clearly mentioned that payments are made at the property. Because of the inflexibility of the staff we had to spend the night in the car wich is humiliating. By 5am i received an sms from your platform, wich said that my card was declined hours after the check in time. I also find this upsetting because normaly by courtesy for the client, the property or the platform should prevent the tourist about the incident and deal directly with him. To sum up experience was awfull, the hotel staff was unhelpfull and inflexibile and your platform did not manage this situation in the interesed of the tourist.